SARAH BUTLER
Batavia,NY
Summary
Results-driven professional with a strong background in health insurance and customer service. Expert in client assessment and relationship management, providing personalized support to enhance client understanding of enrollment options and improve overall satisfaction.
Overview
21
21
years of professional experience
Work History
Certified Application Counselor
Centene
Getzville, New York
04.2022 - 12.2025
- Guided individuals through health insurance enrollment processes and options.
- Educated clients on available health plans and benefits through one-on-one sessions.
- Conducted initial intake interviews with clients to assess their individual healthcare needs.
- Communicated effectively with customers via telephone, email, or face-to-face meetings.
- Provided education and outreach to community members regarding health insurance options, eligibility requirements, and the enrollment process.
Customer Service Representative
Coast Professional Inc.
Albion, NY
04.2021 - 04.2022
- Maintained a positive attitude while managing high call volumes daily.
- Documented feedback from customers to improve service quality and processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Service Manager
Faletti Motors
Batavia, New York
01.2019 - 01.2021
- Coordinated scheduling of service appointments to optimize technician efficiency.
- Managed daily operations of service department, ensuring seamless workflow.
- Developed and maintained relationships with customers to address service inquiries.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Supervisor
Tim Hortons
Batavia , NY
03.2013 - 01.2015
- Trained new team members on food safety and customer service standards.
- Supervised daily operations and ensured smooth service flow during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas consistently.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
Certified Nursing Assistant
United Memorial Medical Center
Batavia, New York
10.2011 - 11.2013
- Monitored vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Responded quickly to emergency situations involving sudden illness or injury.
Collections Supervisor
Premier Credit Services
Batavia , NY
06.2007 - 12.2009
- Coordinated communication between clients and internal departments for issue resolution.
- Implemented strategies to improve collection processes and efficiency.
- Resolved escalated customer inquiries with professionalism and empathy.
- Monitored team performance metrics to maintain service quality standards.
- Received and submitted payments and applied amounts to customer balances.
Collections Supervisor
Pioneer Credit Recovery
Batavia, NY
02.2005 - 12.2009
- Supervised collections team to ensure compliance with industry regulations.
- Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
- Facilitated regular team meetings to discuss goals and share best practices.
- Coordinated communication between clients and internal departments for issue resolution.
- Resolved escalated customer inquiries with professionalism and empathy.
Education
GED -
Genesee Valley Boces
Batavia, NY07-2010
Skills
- Enrollment processing
- Eligibility determination
- Client assessment
- Case management
- Health insurance
- Payment collection
- Data management
- Customer relationship management
- Appointment scheduling
- Record keeping
- Organizational skills
- Detail orientation
- Attention to detail
- Training and mentoring
- Active listening
- Excellent communication
- Written communication
- Multitasking ability
- Time management abilities
- Problem-solving
- Teamwork and collaboration
- Telephone etiquette
- Confidentiality practices
- Attention to detail
Referances
- Brianna Wilson ~ 585-630-7756
- Danielle Horton ~ 585-993-5277
- Ashley McFollins ~ 585-815-5837
Volunteer work
- Multiple food distributions
- Diaper Drive Event
- Breast Cancer Awareness Event
- Veggies To Go
- Intergrow Farms Enrollment Event
- Genesee County Job Fair Event
- Genesee County Fair Event
- Oral Health event
Timeline
Certified Application Counselor
Centene
04.2022 - 12.2025
Customer Service Representative
Coast Professional Inc.
04.2021 - 04.2022
Service Manager
Faletti Motors
01.2019 - 01.2021
Supervisor
Tim Hortons
03.2013 - 01.2015
Certified Nursing Assistant
United Memorial Medical Center
10.2011 - 11.2013
Collections Supervisor
Premier Credit Services
06.2007 - 12.2009
Collections Supervisor
Pioneer Credit Recovery
02.2005 - 12.2009
GED -
Genesee Valley Boces