Diana Bacchus
Brooklyn,NY
Summary
An enthusiastic, highly motivated, professional who is competent working with a multi-cultural team, has excellent verbal, written, and interpersonal skills. Other core competences include organizational skills, resourcefulness, dispute resolution, and efficient customer service.
Overview
15
15
years of professional experience
Work History
Certified Application Counselor/Patient Navigator
Morris Heights Health Center
Bronx, NY
09.2015 - Current
- Maintained records of transactions in dashboard and shared reports with team members and management.
- Responded to member or group questions and verified enrollment status.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Educate and assisted clients with most HRA services such as SNAP, Cash Assistance, One Shot Deals, etc
- Provide in-person assistance and education with programs and services through the New York State of Heath (NYSOH) such as Child Health Plus, Medicaid, Essential Plan, and QHP
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Average 15-20 applications per week between new enrollees and renewals.
Home Health Aid
07.2014 - 06.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Assistant Manager
Kathie's Gifts And Collectibles
Maywood, NJ
09.2009 - 09.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Bachelors in Arts - Sociology
Lehman College of The City University of New York
NY2012
Medical Billing and Coding Certificate -
Borough of Manhattan Community College of The City University of New York
New York, NY2023
Skills
- Enrollment Processing
- Medicaid Application
- Eligibility Requirements
- Application Renewal
- Client Relationships
- Customer Satisfaction
- Cultural Awareness
- Calm and Professional Under Pressure
- Proficient (Excel, Word, Outlook, NYSOH Marketplace ACCESS NYC)
Timeline
Certified Application Counselor/Patient Navigator
Morris Heights Health Center
09.2015 - Current
Home Health Aid
07.2014 - 06.2015
Assistant Manager
Kathie's Gifts And Collectibles
09.2009 - 09.2013
Bachelors in Arts - Sociology
Lehman College of The City University of New York
Medical Billing and Coding Certificate -
Borough of Manhattan Community College of The City University of New York