Sarah Byrd

• Oversaw daily operations ensuring exceptional guest experiences and adherence to service standards.
• Developed staff training programs enhancing service quality and operational efficiency.
• Implemented cost control measures optimizing inventory management and reducing waste.
• Managed scheduling and staffing, ensuring optimal coverage during peak hours.
• Raised guest satisfaction scores overall by 10%, placing our location in the top tier of rankings amongst all locations.

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• Led kitchen operations, ensuring compliance with health and safety regulations & company standards.
• Collaborated with front-of-house staff to ensure seamless service execution during peak hours & guest satisfaction.
• Managed inventory control, optimizing stock levels to reduce waste.
• Trained and mentored culinary staff on food preparation techniques and service standards.
• Conducted regular quality checks on food presentation and taste consistency.
• Analyzed operational processes, identifying areas for improvement in productivity and cost management.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques. overall reduced food cost by 6%

• Led team to enhance customer service standards, resulting in improved guest satisfaction.
• Trained and mentored staff on operational procedures and best practices for efficiency.
• Managed inventory levels and ordering processes to minimize waste and optimize costs.
• Implemented employee performance evaluations to foster professional development and accountability.
• Developed training programs that increased staff knowledge of menu offerings and promotions.
• Streamlined communication between front-of-house and back-of-house operations for seamless service delivery.
• Analyzed customer feedback to identify trends and drive improvements in service quality.
• Oversaw daily operations, ensuring compliance with health and safety regulations across all shifts.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

• Ran the floor during busy shifts, handled all guest & staff issues on shift, coordinated seating and wait lists, cash handling, as well as serving and bartending at a fast-paced outdoor bar and grill on the Fox River.

• Ran the floor and oversaw shift, & other day to day operations for a large high volume Italian family restaurant.
• Responsible for catering and event/party planning for venue with 2 party rooms holding 100 people each.
• Handled marketing both through social media and grassroots in community, successfully promoted & booked events, worked with customers & oversaw events hands on start to finish.
• Also oversaw bar inventory and created new cocktail recipes weekly for staff to promote.