Sarah Cagle
Campbellsburg,KY
Summary
Diligent Manager with background in overseeing daily operations and team management. Successfully implemented process improvements and streamlined workflows, enhancing productivity and team efficiency. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Associate Manager
Cracker Barrel
02.2023 - Current
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored and supported employees to create strong culture.
- Oversaw training and onboarding process for all newly hired employees.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource use.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
Shift Leader
Cracker Barrel
01.2022 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Enforced company policies and regulations with employees.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Monitored food preparation, production, and plating for quality control.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Addressed customer complaints and issues with professional demeanor and used communication and problem-solving skills to resolve issues.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Food and Beverage Server
Cracker Barrel
09.2004 - 02.2022
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored and supported employees to create strong culture.
- Oversaw training and onboarding process for all newly hired employees.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource use.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
Education
Medical Billing And Coding
Jefferson Community And Technical College
Louisville, KYSkills
Though I did not obtain my degree, I did take and successfully completed a couple of computer classes as well as many health industry based courses The computer classes focused on used of Word and Excel Some of the classes involving health included Healthcare and the legal system and Ethics in Healthcare I also completed Medical Terminology, Anatomy, Physiology, and several Psychology classes
I have great communication skills both in person as well as written I have always enjoyed vocabulary and English classes in general Language was always something I gravitate toward
Timeline
Associate Manager
Cracker Barrel
02.2023 - Current
Shift Leader
Cracker Barrel
01.2022 - 02.2023
Food and Beverage Server
Cracker Barrel
09.2004 - 02.2022
Medical Billing And Coding
Jefferson Community And Technical College