Sarah Calloway
Orlando
Summary
Adaptable professional with extensive experience in customer service and educational support. Demonstrated success in enhancing customer satisfaction and assisting educators with classroom management. Focused on fostering safe and organized environments for clients and students alike.
Overview
2
2
years of professional experience
Work History
Cashier
Publix Super Markets, Inc.
Boca Raton
02.2024 - 06.2025
- Processed customer transactions accurately and efficiently at checkout.
- Maintained clean and organized checkout area for customer convenience.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and digital payments securely and responsibly.
- Collaborated with team members to ensure smooth store operations.
- Restocked merchandise to ensure product availability.
- Provided excellent customer service to enhance shopping experience.
- Issued paper receipts and provided accurate change and cash-back.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers sign up for the rewards program.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Built and maintained productive relationships with employees and managers.
- Offered customers carry-out service at completion of transaction.
- Learned proper safety procedures for food and chemicals.
- Ensured that items were well-packed in plastic, paper, or reusable bags for customer convenience.
- Sampled discounted food items for departments such as the bakery, the deli, and the seafood department.
- Assisted the bakery in preparing food items.
- Successfully completed all assigned computer-based training modules.
- Followed the proper protocol when dealing with difficult customers.
- Learned the procedures for emergency situations.
- Resupplied bathroom products and ensured restroom cleanliness.
- Properly disposed of spoiled food and ruined products.
- Ensured a safe environment for shoppers.
Teacher's Assistant
CEDAR
Boca Raton
08.2023 - 05.2024
- Assisted the teacher in lesson preparation and classroom management tasks.
- Collected tests and homework to prepare for grading by the teacher.
- Monitored student progress and provided feedback to the teacher on performance.
- Implemented behavior management techniques to promote a positive classroom environment.
- Communicated effectively with students, parents, and staff regarding student needs.
- Implemented professional development suggestions to improve teaching support skills.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers, and school administrators.
- Prepared lesson materials, bulletin board displays, exhibits, PowerPoints, and demonstrations to assist the teacher in classroom preparation.
- Graded assignments and quizzes.
- Notified instructors of errors or problems with assignments.
- Taught classes when the teacher was unable to do so.
- Improved and/or redid worn materials.
- Communicated with parents via email about students' missing materials.
Bagger
Publix Super Markets, Inc.
Boca Raton
06.2023 - 01.2024
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained cleanliness and organization of the bagging area and equipment.
- Collaborated with cashiers to ensure smooth checkout experiences for customers.
- Communicated effectively with team members to meet customer needs promptly.
- Handled fragile items carefully to prevent damage during bagging process.
- Participated in training new team members on proper bagging techniques.
- Ensured compliance with safety and sanitation standards in all tasks performed.
- Adapted quickly to varying customer demands during peak shopping hours.
- Collected shopping carts from parking lot and returned to store.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Returned unwanted merchandise to appropriate store shelves.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Maintained a smooth checkout process by frequently replenishing the bag supply.
- Greeted customers entering the store with a friendly attitude.
- Stacked items in bags to maximize space and prevent breakage.
- Performed routine maintenance tasks such as sweeping floors, mopping up spills, and picking up litter.
- Answered customer questions regarding products and store services.
- Offered assistance to every customer with taking groceries out of the store.
- Assisted customers with unloading purchases onto conveyor belt at checkout.
- Illustrated solid work ethic and commitment through consistent attendance.
- Inspected produce for freshness, quality, and quantity before bagging.
- Worked closely with front-end team to manage queues and reduce waiting times.
- Educated customers on store's bagging policies, including options for reusable bags.
- Adapted to various customer needs, providing personalized bagging solutions.
- Replaced defective products.
- Sealed subpar produce containers using tape to ensure product quality.
- Offered assistance to customers in the parking lot with loading groceries into their cars.
- Collected customers' carts upon request.
- Completed all required computer-based training modules.
- Learned and followed food and chemical safety rules.
- Resupplied chemical cleaning and bagging materials.
Education
High School Diploma -
Home Education
Boca Raton, FL05-2025
Criminal Justice
University of Central Florida
Orlando, FLSkills
- Customer service and communication
- Team collaboration
- Classroom management
- Problem resolution
- Cleaning and organization
- Restocking assistance
- Bagging and carryout
- Heavy lifting
- Product knowledge
- Workplace safety adherence
- Grading and assessment
- Student engagement
- Teacher support
- Verbal and written communication
- Instructional material preparation
- Loss prevention strategies
- Receipt handling and verification
- Point of sale operations
- Cash register management
- Promotions and discounts management
- Online order preparation
Timeline
Cashier
Publix Super Markets, Inc.
02.2024 - 06.2025
Teacher's Assistant
CEDAR
08.2023 - 05.2024
Bagger
Publix Super Markets, Inc.
06.2023 - 01.2024
High School Diploma -
Home Education
Criminal Justice
University of Central Florida