SARAH CASTILLO
NV
Summary
PTCB certified pharmacy technician with fluency in Spanish. Extensive experience in retail pharmacy, commercial, and Medicare Part-D PBM settings. Seeking a position to leverage pharmacy knowledge, experience, and strong communication skills to effectively resolve issues, enhance customer experiences, and revolutionize customer interaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Alto Pharmacy
09.2023 - Current
- Enhanced patient care through accurate and timely prescription filling and dispensing.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Enhanced pharmacy operations by effectively organizing supplies, optimizing workspace layout, and improving processes.
- Managed the preparation of packaging materials and labels for prescriptions while maintaining a focus on ensuring accurate dosing instructions.
Bilingual Certified Pharmacy Technician
Costco Wholesale Pharmacy
04.2023 - 08.2023
- Entered, billed, and filled prescription orders using Enterprise Pharmacy Systems (EPS).
- Clarified prescriptions with Doctor's offices
- Managed inventory of out of stock medication and pharmacy supplies.
- Ensured timely payment of vendor invoices by utilizing AS400
- Built strong patient relationships to enhance satisfaction and loyalty.
Bilingual Certified Pharmacy Technician
Albertsons / Sav-On Pharmacy
08.2021 - 04.2023
- Entered, billed, and filled prescription orders using Enterprise Pharmacy Systems (EPS).
- Handled the initiation and follow-up procedures for prior authorizations using Cover My Meds
- Enhanced prescription accuracy through effective communication and clarification with Doctor's offices.
- Prepared and administered vaccines at the pharmacy and off-site clinics, including COVID, influenza, pneumonia, tetanus, and shingles.
- Enhanced patient satisfaction and loyalty through building strong relationships.
- Assisted Pharmacy Manager with reconciling inventory invoices from multiple vendors
- Provided coverage for vacations and call-outs across multiple locations in the Las Vegas Valley.
CPhT Member Support Representative
TransparentRx
06.2020 - 09.2021
- Handled inbound calls from members, patients, and PBM clients
- Assisted patients in placing prescription orders using OneArc and Pharmpix systems.
- Streamlined authorization process through proactive communication with doctors
- Verified payments on pharmacy claims through proactive phone inquiries
- Assisted in the development and acquisition of new client proposals.
Real Time Analyst
QuestX
10.2019 - 05.2020
- Monitored key performance indicators in real-time to support business operations by making suggestions on staff scheduling adjustments that resulted in improved overall performance.
- Developed, organized and shared daily intraday reports on Workforce Management metrics like service level, average speed of answer, abandonment rate, adherence and utilization.
- Continuously sought ways to enhance call center efficiency through regular interactions with team and departmental leaders.
- Managed and documented telephony routing and agent skilling, implementing identified efficiency changes.
Bilingual Dental Front Office
Adventure: Dental, Vision and Orthodontics
07.2019 - 09.2019
- Maintained accurate and efficient handling of patient accounts and information management
- Managed reception desk and served as the initial point of contact for clients, directing all visitors, patients, customers, and vendors.
- Scheduled appointments, managed claim processing, and handled patient billing.
Front Desk Associate/Night Auditor
Comfort Inn & Suites
03.2019 - 07.2019
- Managed guest registration and room bookings, ensuring smooth check-ins and check-outs, and always prioritizing any special needs or preferences
- Collected payment for room charges and fees
- Managed night audit reporting responsibilities.
USAA Property & Casualty Insurance Agent
Teletech
05.2017 - 01.2018
- Identified clients' specific needs and clarified policy specifics for informed purchasing decisions
- Attained underwriting approval via accurate and thorough completion of coverage applications
- Quoted and issued new policies in 17 states across the U.S.
Medicare D Floor Supervisor
Xerox
08.2014 - 12.2016
- Primary point of contact for issues requiring de-escalation within the inbound phone operations department and ensure resolution
- Trained in the use of program AS400
- Provided optimal customer service to both internal and external stakeholders within applicable departmental and regulatory guidelines
- Drove front line colleague performance, to align with departmental goals for phone service levels, Medicare D regulatory guidelines, and contractual performance guarantees.
Operations Management Supervisor
United Parcel Service
11.2012 - 08.2014
- Contributed to the oversight and enhancement of package dispatch activity, guaranteeing prompt and proficient service
- Analyzed previous day's dispatch using dispatch tool's and reports
- Researched and resolved missing packages.
Education
Pharmaceutical Sciences
University of Houston-Downtown
06.2021
Palmdale High School Health Careers Academy
05.2009
Skills
- Strong Attention to Details
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Administrative tasks
- Teamwork and Collaboration
- Multitasking
- Adaptability and Flexibility
- Quick Learner
- Data Entry
Certification
- PTCB Certified Pharmacy Technician Certification, 30169403
- NV State Board of Pharmacy License, PT27839
- American Heart Association-CPR-BLS for Healthcare Providers
- Immunizing Technician
Timeline
Certified Pharmacy Technician
Alto Pharmacy
09.2023 - Current
Bilingual Certified Pharmacy Technician
Costco Wholesale Pharmacy
04.2023 - 08.2023
Bilingual Certified Pharmacy Technician
Albertsons / Sav-On Pharmacy
08.2021 - 04.2023
CPhT Member Support Representative
TransparentRx
06.2020 - 09.2021
Real Time Analyst
QuestX
10.2019 - 05.2020
Bilingual Dental Front Office
Adventure: Dental, Vision and Orthodontics
07.2019 - 09.2019
Front Desk Associate/Night Auditor
Comfort Inn & Suites
03.2019 - 07.2019
USAA Property & Casualty Insurance Agent
Teletech
05.2017 - 01.2018
Medicare D Floor Supervisor
Xerox
08.2014 - 12.2016
Operations Management Supervisor
United Parcel Service
11.2012 - 08.2014
Pharmaceutical Sciences
University of Houston-Downtown
Palmdale High School Health Careers Academy