Sarah Castillo
Laredo,TX
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Auto Lines Bilingual Sales Specialist
Progressive
Remote
06.2024 - Current
- Conducted needs assessments to identify tailored solutions for diverse customer inquiries.
- Developed and implemented strategic sales techniques to increase inbound sales performance.
- Guided customers through the purchasing process by simplifying complex product information into easy-to-understand terms.
- Built strong relationships with diverse customers, fostering trust and loyalty in the brand.
- Maintained comprehensive knowledge of products and services offered, enabling effective presentations to both English-speaking and non-English-speaking clients.
- Focused on selling commercial auto insurance
Mobile Expert
T-Mobile
Laredo, TX
01.2019 - 01.2024
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
Retail Associate Manager
T-Mobile
Laredo, TX
11.2022 - 10.2023
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
Education
No Degree - Early Childhood Special Education
Texas A&M University
College Station, TXNo Degree - Multidisciplinary Studies
Texas A&M International University
Laredo, TXSkills
- Employee Motivation
- Goal Setting
- Performance Evaluation and Monitoring
- Business Growth Initiatives
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
PNC licensed in all states excluding Washington and Massachusetts.
Timeline
Commercial Auto Lines Bilingual Sales Specialist
Progressive
06.2024 - Current
Retail Associate Manager
T-Mobile
11.2022 - 10.2023
Mobile Expert
T-Mobile
01.2019 - 01.2024
No Degree - Early Childhood Special Education
Texas A&M University
No Degree - Multidisciplinary Studies
Texas A&M International University