Sarah Character

My customer service attributes contributed to my career advancement within the company

Emergency Roadside Assistant 2001-2003

Phone Underwriter 2003-2005

Underwriting Specialist 2005-Present

• Reviewed and analyzed insurance applications for accuracy and completeness
• Evaluate insurance applications to determine risk levels and eligibility for coverage
• Collaborated with agents to clarify underwriting guidelines and improve efficiency
• Maintain compliance with federal and state insurance regulations
• Handle internal and external calls
• Process orders, forms, applications, and requests
• Maintain customer records and update account information
• Managed multiple systems simultaneously to handle customer inquiries, data entry, and order processing efficiently
• Duck Creek Underwriting system
• Resolve customer concerns efficiently while maintaining a high level of service
• Familiar with office, hybrid and remote setting