SARAH C. KINNANE

Built and maintained strong relationships with healthcare providers, business owners and their staff, delivering tailored solutions based on evolving pharmaceutical needs.

Identified and responded to national drug shortages, proactively sourcing alternatives for optimizing availability for customers.

Maintained expert knowledge of product availability, pricing, and inventory, helping the clients navigate the complexity of the pharmaceutical supply chain,

Acted as liaison between Severna Health, PQ Pharmacy (partner pharmacy), and healthcare providers to ensure smooth order fulfillment responsive customer support.

Contributed to company growth in a fast-paced small business environment, balancing multiple responsibilities across sales, logistics, and client support.

Oversaw daily account management and pharmaceutical sales i na highly regulated industry, ensuring full compliance with state and federal guidelines.

Was the primary liaison for the company biggest account, generating roughly $1 million in monthly revenue

Managed a personal portfolio over of 50 client accounts, generating more than $2 million in pharmaceutical sales consisting of cold calling and on-site visits

Maintained composure and professionalism under pressure in a fast-paced, high expectation environment while managing multiple tables, quest requests, and team communication simultaneously.

Built repeat clientele through attentive service, personalized recommendations, and a focus on hospitality excellence.

Frequently leading shift sales through upselling, product knowledge, and attentive guest service.

Supported surgeons and their staff in the operating room by demonstrating proper use of Arthrex instruments and techniques during surgical procedures.

Collaborated daily with sales team members to ensure case coverage, product availability and delivery of surgical trays across multiple hospitals under tight deadlines.

Maintained strong, trust-based relationships with surgeons and medical staff, serving as a critical resource for technical expertise and procedural guidance.

Excelled in high-stakes surgical environments where performance directly influenced both patient outcomes and ongoing sales success, requiring precision, adaptability, and strong technical expertise.