THOMAS R. LUTNER IV
Katy,TX
Summary
Results-driven Operations and Production Manager with 10+ years of experience leading logistics, manufacturing, retail, customer service, and operational teams in fast-paced environments. Proven success improving operational efficiency, reducing shrinkage, optimizing workflow processes, and leading cross-functional teams to exceed performance goals. Experienced in operations management, production scheduling, inventory control, budgeting, staff development, customer relations, and logistics coordination. Strong leadership, communication, and problem-solving abilities with a hands-on management approach.
Overview
15
15
years of professional experience
Work History
Operations Manager
GDL Services LLC
Katy, Tx
03.2025 - Current
- Developed and implemented operational processes that reduced shrinkage issues across multiple customer accounts.
- Coordinated daily scheduling, logistics, and delivery operations to ensure on-time completion and customer satisfaction.
- Managed staffing challenges by reallocating personnel and adjusting schedules to maintain operational continuity.
- Ensured compliance with safety standards, operational procedures, and workplace protocols.
- Trained and mentored employees on delivery standards, operational procedures, and customer service expectations.
- Coordinated hot shot delivery operations between dealerships and customers while maintaining clear communication throughout the delivery process.
- Managed multiple priorities in fast-paced environments through strong organizational and problem-solving skills.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Production Manager
Axton Truck Equipment
Houston
05.2024 - 01.2025
- Managed production operations for the Houston facility, ensuring efficiency, quality, and on-time project completion.
- Monitored weekly and monthly production KPIs to maintain operational performance standards.
- Scheduled and coordinated production jobs to meet customer delivery deadlines.
- Conducted 10 to 20 final quality inspections to ensure completed vehicles met company standards.
- Enforced workplace safety procedures and operational compliance standards.
- Trained and supervised production personnel to improve productivity and workflow efficiency.
- Supported continuous improvement initiatives through hands-on manufacturing and operational leadership.
- Trained and mentored staff in equipment handling and operational best practices.
Center Manager
Goodyear Commercial Tire
Houston
03.2019 - 05.2024
- Managed daily operations for a high-volume commercial tire and service center.
- Oversaw merchandising strategies, inventory management, and operational planning to support revenue growth.
- Supervised hiring, onboarding, scheduling, employee development, and performance management.
- Resolved escalated customer concerns while maintaining strong client relationships and service standards.
- Conducted inventory audits, financial reconciliations, daily deposits, and sales reporting.
- Forecasted labor, inventory demand, and sales trends to support budgeting and operational planning.
- Implemented shrink reduction and security measures to minimize operational losses.
- Coordinated purchasing and replenishment activities to maintain inventory accuracy and cost control.
- Processed payroll for over 15 employees as part of sound human resources and financial management strategies.
Commercial Sales Representative
Goodyear Commercial Tire
Houston
10.2017 - 03.2019
- Managed and expanded commercial customer accounts through relationship-building and proactive sales efforts.
- Generated new business opportunities through cold calling, referrals, and targeted marketing initiatives.
- Developed weekly sales plans and maintained accurate reporting in accordance with company procedures.
- Conducted market research to identify growth opportunities and potential customer accounts.
- Maintained extensive product knowledge within the commercial tire industry.
- Collaborated with upper management to review sales performance and business development strategies.
Operations HR Manager
Scepter Resources
Houston
02.2011 - 12.2017
- Managed recruiting, staffing, onboarding, and employee relations functions.
- Maintained I-9 documentation, pre-employment files, and employment verification processes.
- Assisted with employment contracts, compensation reviews, and workforce evaluations.
- Generated profit and loss statements and balance reports for upper management review.
- Processed payroll tax documentation, including IRS Forms 940 and 941.
- Mediated employee disputes and supported conflict resolution initiatives.
- Assisted leadership with operational reporting and workforce management activities.
Education
Bachelor of Science - Economics, International Business
University of Houston
Houston01-2011
High School Diploma -
James E. Taylor High School
Katy, TX01-2003
Skills
- Operations Management
- Logistics Coordination
- Production & Manufacturing
- Team Leadership & Staff Development
- Process Improvement
- Inventory Control & Auditing
- KPI Tracking & Performance Management
- Customer Service & Account Management
- Safety & Compliance
- Budgeting & Financial Reporting
- Workforce Scheduling
- Loss Prevention & Shrink Reduction
- Vendor Relations
- Sales & Business Development
- Quality Control
- Microsoft Office & Computer Systems
Timeline
Operations Manager
GDL Services LLC
03.2025 - Current
Production Manager
Axton Truck Equipment
05.2024 - 01.2025
Center Manager
Goodyear Commercial Tire
03.2019 - 05.2024
Commercial Sales Representative
Goodyear Commercial Tire
10.2017 - 03.2019
Operations HR Manager
Scepter Resources
02.2011 - 12.2017
Bachelor of Science - Economics, International Business
University of Houston
High School Diploma -
James E. Taylor High School