Nicole Simon
Sanford
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Housekeeping Service Aide
Laurels of Chatham
Pittsboro
04.2024 - Current
- Reported maintenance issues to ensure prompt repairs and a safe environment.
- Assisted with deep cleaning tasks during scheduled maintenance periods for optimal hygiene.
- Maintained inventory of cleaning supplies, restocking as necessary to support operations.
- Managed laundry services, ensuring timely delivery of clean linens and uniforms.
- Cleaned and sanitized patient rooms following hospital guidelines and safety protocols.
Receptionist/ Office Assistant
Carolina Family Foot Care
Sanford
06.2012 - 06.2025
- Greeted patients warmly upon arrival at the foot care clinic.
- Scheduled appointments efficiently using electronic health record systems.
- Answered phone calls promptly, addressing patient inquiries and concerns.
- Managed patient check-in and check-out processes smoothly.
- Maintained cleanliness and organization of the reception area daily.
- Collected patient information and updated records accurately in databases.
- Coordinated with medical staff to ensure seamless patient flow and communication.
- Assisted with billing inquiries, providing clear information to patients regarding payments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Retail Associate
Cracker Barrel
Sanford
08.2010 - 06.2011
- Assisted customers in selecting merchandise and ensuring satisfaction.
- Maintained clean and organized store displays for optimal presentation.
- Collaborated with team members to achieve daily sales goals effectively.
- Processed transactions accurately at the cash register and managed cash drawer.
- Educated customers about promotions and product features to enhance shopping experience.
- Participated in inventory management tasks to keep stock levels accurate and updated.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
Child Care Assistant
Peterson Child Development Center
Schofield Barracks
08.2002 - 05.2003
- Assisted in daily care and supervision of children in a developmental center
- Supported staff with classroom management and behavioral guidance techniques.
- Maintained a clean, safe, and engaging environment for children's play and learning.
- Collaborated with parents to discuss children's progress and address concerns.
- Implemented safety protocols during activities to ensure child well-being.
- Documented daily observations of children's development and behavior patterns.
- Participated in training sessions to enhance childcare best practices and skills.
Receptionist/Teller
Fort Campbell Federal Credit Union
Fort Campbell
05.2000 - 05.2002
- Greeted members and visitors with professionalism and courtesy.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and maintained calendars for staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Medical Office Administrator -
Fayetteville Technical Community College
Fayetteville, NC 01.2011 - 07/2011
Skills
- Medical terminology
- Electronic health records
- Appointment scheduling
- Patient registration
- Insurance verification
- Customer relationship management
- Health information management
- Compliance standards
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Healthcare coding
- Tact and diplomacy
- Insurance authorizations
- Clinical medical assistance
- Office administration
- Prior authorization requests
- Phone and email etiquette
- Spreadsheet tracking
- Payment collection and processing
- Patient demographics
- Patient scheduling
- Front desk management
Certification
- First Aid/CPR
- Certified Medical Administrative Assistant
Languages
English
Military Service
United States Army National Guard
Honorably discharged
Timeline
Housekeeping Service Aide
Laurels of Chatham
04.2024 - Current
Receptionist/ Office Assistant
Carolina Family Foot Care
06.2012 - 06.2025
Medical Office Administrator -
Fayetteville Technical Community College
01.2011 - 07/2011
Retail Associate
Cracker Barrel
08.2010 - 06.2011
Child Care Assistant
Peterson Child Development Center
08.2002 - 05.2003
Receptionist/Teller
Fort Campbell Federal Credit Union
05.2000 - 05.2002