Experienced sales and operations professional with a background in account management, customer service, and team collaboration. Dependable, approachable, and adaptable in fast-paced, high-volume environments.
Overview
2026
2026
years of professional experience
Work History
Account Manager
State Farm
2024 - Current
Generate an average of 10 new policies per month, exceeding agency sales targets in auto, home, and life lines
Lead consultations to explain coverage options in clear, non-technical language, improving policy understanding and increasing trust
Expedite claim resolutions as a liaison between clients and claims adjusters throughout process
Business Development Representative
Zoom Video Communications
2022 - 2024
Generated qualified pipeline by running targeted outreach campaigns to mid-market and enterprise accounts
Ran discovery calls to uncover customer needs and route prospects to the right Zoom solutions
Developed promotional materials that illustrated value to potential clients
Sales Associate
Sherwin Williams
2021 - 2022
Facilitated sales floors at all store locations in Colorado Springs
Provided contractors and homeowners with quotes, timely orders, and product knowledge, helping drive repeat business
Managed high-volume orders and organized timely deliveries to support large-scale projects
Assistant Store Manager
Grocery Outlet
2017 - 2020
Supervised a team of 20 employees, delegating tasks and ensuring efficient daily operations in a high-volume store
Designed and built visually appealing displays, enhancing product promotions and sales
Complied with health and safety regulations, maintaining a clean and safe environment
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm