Sarah Clowes-Walker
Millington,NJ
Summary
Dynamic Customer Success leader skilled in facilitating customer training, monitoring satisfaction, and coaching teams. Proven track record of driving customer retention and engagement through effective communication and collaboration.
Overview
7
7
years of professional experience
Work History
Head of Customer Success
Moonvalley AI
New York, NY
05.2022 - Current
- Facilitated customer training sessions on product usage and best practices.
- Monitored customer satisfaction through surveys and feedback forms.
- Coached team members on delivering exceptional customer experiences.
- Communicated product features to improve customer understanding.
- Collaborated with cross-functional teams to develop strategies enhancing customer success.
- Responded promptly to customer inquiries across multiple channels.
- Trained and mentored new team members, promoting productivity and accuracy.
Chief of Staff
Moonvalley AI
New York, NY
11.2021 - 05.2022
- Streamlined communication between departments to enhance collaboration and efficiency.
- Coordinated strategic initiatives to align organizational goals with project timelines.
- Facilitated leadership meetings to ensure alignment on company objectives and priorities.
- Managed project workflows to support timely execution of key initiatives.
- Prepared meeting agendas, notes and briefing materials.
- Worked closely with colleagues across departments such as finance, legal, communications, on various projects related to investor relations.
Enterprise Customer Success Manager
Moonvalley AI
New York, NY
05.2021 - 11.2021
- Managed customer onboarding processes for enterprise clients.
- Conducted regular check-ins to ensure client satisfaction and engagement.
- Analyzed customer feedback to identify improvement opportunities in services.
- Collaborated with sales teams to ensure smooth transitions from sales to success.
- Utilized CRM systems to track client interactions and manage relationships effectively.
- Supported the sales process by providing technical expertise during pre-sales engagements.
- Created content such as webinars, case studies, white papers, designed to increase engagement with enterprise clients.
Account Manager
Intercept
Toronto, Ontario
05.2019 - 05.2021
- Managed client accounts to ensure satisfaction and retention.
- Coordinated regular meetings to discuss project updates and client needs.
- Assisted in contract negotiations to support client agreements.
- Trained junior staff on account management best practices and tools.
- Managed multiple accounts simultaneously while meeting deadlines.
Education
Bachelor of Arts - Business Administration & Computer Science
Western University
London, Ontario05-2019
Skills
- Team training & management
- Customer satisfaction monitoring
- CRM utilization
- Strategic collaboration
- Account management
- Project management
- Client onboarding
Timeline
Head of Customer Success
Moonvalley AI
05.2022 - Current
Chief of Staff
Moonvalley AI
11.2021 - 05.2022
Enterprise Customer Success Manager
Moonvalley AI
05.2021 - 11.2021
Account Manager
Intercept
05.2019 - 05.2021
Bachelor of Arts - Business Administration & Computer Science
Western University