Sarah Coalla Perez
Miami,FL
Summary
Punctual and honest Cashier with solid background in Busy environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Quick and accurate transactions, well organized and dependable. Dedicated to resolving issues and answering customer questions.
Overview
3
3
years of professional experience
Work History
Cashier
Pura Vida Miami
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule to meet business needs.
- Operated cash register for credit card transactions.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Breakfast Attendant
Bright Hospitality Services
05.2022 - 10.2022
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
CELTA Trainee
International House Guayaquil
01.2022 - 03.2022
- Taught students from Pre-Intermediate to Upper Intermediate level as a part of the CELTA Course offered by International House Guayaquil, in which I gave a total of 8 English lessons
- Included the coordination of lesson plans with other teachers.
- Learned new materials, processes, and programs quickly.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Filled out timesheets and paperwork according to identified requirements.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
CELTA -
International House Guayaquil
Guayaquil, Ecuador03.2022
English Proficiency Certification -
Cambridge University
Guayaquil, Ecuador09.2021
High School Diploma -
Academia Naval: Cap. Leonardo Abad Astudillo
Santa Elena, Ecuador01.2021
Skills
- IT skills (Windows, PowerPoint, use of forms, Padlet, etc)
- Conflict Resolution
- POS system operations
- Staff Training
- Promotions and Discounts Understanding
- Reliable and Responsible
- Interpersonal Communication
- Proficient written and verbal communication
- Customer Service
- Customer Assistance
- Work Ethics and Integrity
- Patience and Empathy
Personal Information
- Date of Birth: 09/27/02
- Nationality: Cuban
Hobbies
- Digital Art, Traditional Drawing and Painting, Music, Reading & Learning, Travel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTimeline
Cashier
Pura Vida Miami
11.2022 - Current
Breakfast Attendant
Bright Hospitality Services
05.2022 - 10.2022
CELTA Trainee
International House Guayaquil
01.2022 - 03.2022
CELTA -
International House Guayaquil
English Proficiency Certification -
Cambridge University
High School Diploma -
Academia Naval: Cap. Leonardo Abad Astudillo
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