Sarah Coffee

- Gained expertise on various cognitive assessments for psychological clinical trials including the Matrics Consensus Cognitive Battery (MCCB) and Brief Assessment of Cognition in Schizophrenia (BACS)

- Conducted data reviews of site rater neurocognitive assessments for quality assurance and scoring accuracy and provided feedback documents

- Interviewed and certified site raters domestic and global; discerning assessment administration and scoring competence

- Attended IM meetings to certify site raters

- Advised Trainees on various cognitive batteries and ensured proficient understanding

- Submitted accurate data utilizing Good Clinical Practice and identified scoring conventions

- Provided project support and other duties assigned by management

- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

- Handled high volume of inbound and outbound calls per shift to offer callers information and generate quotes on various insurance types

- Helped large volume of customers every day with positive attitude and focus on customer satisfaction

- Cross-trained and provided backup support for organizational leadership.

- Outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services through multiple verticals

- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes

- Trained and mentored new team members

- Tracked key metrics and provided project lead with developed Excel spreadsheets and data models containing detailed research findings

- Gained substantial knowledge of social media platforms