Sarah Connock
Gaffney,SC
Summary
Hardworking Supervisor offering 7-year history of leading teams in and out of my department to provide superior results. Skilled in communicating with customers to determine their needs and ensure they have everything they need to complete their project. Versed in training new and tenured associates in all matter of subjects including, but not limited to: Rekeying locks, cutting glass/plexiglass/chain/rope/cable/carpet/vinyl, current credit promotions and how to approach customers about them, safety, theft prevention and register/phone use. I am proficient at using electronics, at juggling responsibilities and task delegation.
Overview
20
20
years of professional experience
Work History
Inside Lawn and Garden Supervisor
Lowes's Home Improvement
Spartanburg, SC
01.2015 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Introduced team contests and goals to enhance productivity and improve employee morale.
Customer Service Associate
Best Buy, Geek Squad
Spartanburg, SC
09.2012 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
Owner
Sugar Momma's Candies, Home-made Pies, Gifts
Gaffney, SC
03.2008 - 09.2012
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
Stay at Home Parent
Self
Gaffney, SC
06.2002 - 03.2008
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Associates of General Sudies - General Studies
Keiser University
Fort Lauderdale, FLSkills
- Loyalty Programs
- Reading Comprehension
- Cash Register Systems
- Active Listening
- Sales Techniques
- Persuasive Negotiations
- Social Perceptiveness
- Inventory Accuracy
- Task Prioritization
- Power Tool Operation
- Team Instructions
- High Lifting Capacity
- Store Operations
- Managing Work Crews
- Complex Problem-Solving
- Promotional Events
- Customer Satisfaction
Timeline
Inside Lawn and Garden Supervisor
Lowes's Home Improvement
01.2015 - Current
Customer Service Associate
Best Buy, Geek Squad
09.2012 - 01.2015
Owner
Sugar Momma's Candies, Home-made Pies, Gifts
03.2008 - 09.2012
Stay at Home Parent
Self
06.2002 - 03.2008
Associates of General Sudies - General Studies
Keiser University