Sarah Cook-Liberty
Lexington,KY
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with a history of unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
1
1
Certification
1
1
year of post-secondary education
26
26
years of professional experience
Work History
Remote Managing Director /Chief Operating Officer
Sequoia Supply
Lexington, KY
05.2021 - Current
- Supervised daily office operations for flooring supply orders, calls, and customer service.
- Managed invoicing, billing, and payment follow-up for Sequoia Flooring Supply clients, ensuring timely processing.
- Managed purchase orders, vendor communication, and delivery scheduling across warehouse teams.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Trained office staff on filing, data entry, and phone support procedures.
- Monitored phone call interactions to enhance communication effectiveness.
- Addressed and resolved customer complaints related to products and services, improving customer satisfaction.
Office Manager
Sequoia Flooring INC
Van Nuys, California
02.2008 - Current
- Oversaw executive office operations, ensuring smooth daily functioning
- Organized and maintained license and permit documentation for compliance
- Addressed HR inquiries and resolved employee grievances effectively
- Managed CRM systems on Yelp, Google, and Facebook
- Facilitated sales in showroom environment
- Assisted customers with inquiries and issues
- Established fully functional home office with computer, printer, and fax
Founder and community service outreach
Needful Things Pop-up Donations
Los Angeles, CA
01.2023 - 10.2025
- Creating campaigns which petition individuals and companies to support our Amazon community wishlist -Volunteer coordinator and event planning.
- Cultivated partnerships with non-profits to enhance collaborative outreach efforts.
- Coordinated logistics for meal distribution to support community needs.
- Maintained strong partnerships with various nonprofit organizations to foster collaboration.
- Led promotion of Needful Things pop-up donations through targeted flyers, calls, and community engagement.
- Supervised event-day operations for Needful Things pop-up donation locations.
- Fostered a positive company culture that encourages teamwork, innovation, and excellence.
- Established organizational vision and operating priorities for the founding director role.
- Directed cross-functional planning across programs, partnerships, and internal teams.
Evening Receptionist, Family intake, Greeter
Inglewood Cemetery Mortuary
Inglewood, California
12.2000 - 08.2001
- Answered incoming calls and directed inquiries to proper staff.
- Welcomed families with compassion and respect upon arrival at the mortuary. entering the mortuary reception area with respectful, compassionate service.
- Directed visitors to chapel, office, and family service locations.
- Answered incoming calls for cemetery and mortuary questions.
Education
Chef Assistant And Catering Certificate - Culinary / Catering
West Valley Junior College
Los Angeles, CA 03.2016 - 09.2016
Mortuary Science (Community College) -
Cypress community College
Cyprus, CASkills
- Invoicing processing
- QuickBooks
- QuickBooks payroll
- Office management
- Office administration
- Purchase orders
- Administrative experience
- Microsoft Office
- Microsoft Word
- Customer service
- Multitasking
- Organizational skills
Certification
Catering assistant and Sous chef course completion, March 2021 to Present, Issued from West Valley Occupational Winnetka, CA,
Sensitivity development training
Needful Things Pop-up Donations
Hands on training through early volunteer expierence. In underprivileged areas in Los angeles such as Alvarado park and DTLA skid row adjacent encampments. With some work expierence in Skid Row outreach. Recieved mentorship Fom LA on Cloud 9 in interacting with ubhoused indivuals as well as those experiencing various mental health conditions. I later passed on the importance of treating every client with dignity, respect, and responsibility. Making it the foundation of Needful Things pop-up donations.
Additional information
- Refrences:
- Before Needful Things was conceived. I spent several years as a solo volunteer. I began cleaning mobile shower trailers made available to LA's unhoused population by Shower of hope. At the same time I found a very special connection with maagalim circles. I assisted with many events geared towards integrating special needs young adults and children with non special needs youth. These organizations are two of many that aided me in propelling my own future non profit endeavors.
- Things https://www.maagalimcircles.org/
- Https://www.theshowerofhope.org/
- Founder Mel 310-926-6675
Timeline
Founder and community service outreach
Needful Things Pop-up Donations
01.2023 - 10.2025
Remote Managing Director /Chief Operating Officer
Sequoia Supply
05.2021 - Current
Chef Assistant And Catering Certificate - Culinary / Catering
West Valley Junior College
03.2016 - 09.2016
Office Manager
Sequoia Flooring INC
02.2008 - Current
Evening Receptionist, Family intake, Greeter
Inglewood Cemetery Mortuary
12.2000 - 08.2001
Mortuary Science (Community College) -
Cypress community College