Sarah Cooper
Queen Creek,AZ
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
9
9
years of professional experience
Work History
Customer Care Agent
Medical Guardian
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Employee of the month for 7 months in a row
- Promoted to Resolution team to help Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Salon Owner
Rim Cutters
08.2017 - 08.2021
- Maintained daily, monthly and quarterly records of costs and revenue.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
- Arranged for regular maintenance services for all beauty equipment.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Hairstylist/Manager
Sport Clips
04.2016 - 06.2017
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
General Manager
Kay Jewlers
04.2013 - 06.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Education
No Degree - Criminology
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZHigh School Diploma -
Cactus Shadows High School
Cave Creek, AZ05.2006
Skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Communications Strategies
- Agent Support
- Interpretation and Translation Services
- Conflict Resolution Techniques
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Upselling Products and Services
- Customer Data Confidentiality
- Call Documentation
- Upbeat and Positive Personality
- Selling Skills
- Providing Feedback
Timeline
Customer Care Agent
Medical Guardian
08.2021 - Current
Salon Owner
Rim Cutters
08.2017 - 08.2021
Hairstylist/Manager
Sport Clips
04.2016 - 06.2017
General Manager
Kay Jewlers
04.2013 - 06.2015
No Degree - Criminology
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Cactus Shadows High School
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