Michelle Land
Lakebay,WA
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Care Agent
Sykes Call Center
Remote
11.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped with customer care audits to improve customer care experience.
- Helped with back end support and reviews.
Aide Assistant
Arlington Elementary School
Tacoma, WA
09.2009 - 06.2013
I helped in different class rooms from preschool - 5th grade mostly helped with special needs children and supervised children on the play ground.
Skills
- Agent Support
- Call Documentation
- Interpretation and Translation Services
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Client Rapport-Building
- Online Chat
- Researching Customer Issues
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Understanding Customer Needs
Timeline
Customer Care Agent
Sykes Call Center
11.2016 - Current
Aide Assistant
Arlington Elementary School
09.2009 - 06.2013