Sarah Copeland
Incline Village
Summary
Dynamic professional with extensive experience at Northstar California Resort, excelling in customer service and teamwork. Proven track record of enhancing guest satisfaction through effective problem-solving and attention to detail. Skilled in managing diverse groups and promoting safety, while fostering a positive environment for both guests and staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ticket Scanner
Northstar California Resort
06.2022 - Current
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
- Maintained smooth entry flow by quickly resolving ticketing issues and discrepancies.
Kids Camp Counselor
Northstar California Resort
06.2021 - Current
- Managed groups of children during various activities such as hiking, arts and crafts, and games.
- Fostered a positive and inclusive atmosphere, promoting teamwork and camaraderie among campers.
- Maintained accurate records of attendance, incident reports, and medical information for each camper under my supervision.
- Collaborated with fellow counselors on activity planning and day to day operations.
Ski School Supervisor
Northstar California Resort
10.2020 - Current
- Improved guest satisfaction by addressing concerns and resolving problems in a timely manner.
- Evaluated instructor effectiveness using On Snow Observations, and provided constructive feedback on areas needing improvement.
- Promoted a safe learning environment by enforcing SRS policies and addressing disciplinary issues effectively.
Ski Instructor
Northstar California
11.2019 - 03.2020
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Provided exceptional customer service both on the mountain and during end of lesson wrap ups.
Education
No Degree - Early Childhood Education
Waukesha County Technical College
Pewaukee, WIHigh School Diploma -
Pewaukee High School
Pewaukee, WI06-2008
Skills
- Dependability
- Resort knowledge
- Strong attention to detail
- Teamwork and collaboration
- Customer service
- Organizational skills
Certification
PSIA Level 1 instructor
Timeline
Ticket Scanner
Northstar California Resort
06.2022 - Current
Kids Camp Counselor
Northstar California Resort
06.2021 - Current
Ski School Supervisor
Northstar California Resort
10.2020 - Current
Ski Instructor
Northstar California
11.2019 - 03.2020
No Degree - Early Childhood Education
Waukesha County Technical College
High School Diploma -
Pewaukee High School
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