Sarah Coughlan

• Analyzed performance metrics to identify areas for improvement and drive operational excellence.
• Streamlined operations by implementing efficient processes and optimizing workflows.
• Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
• Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
• Developed training programs for new employees, fostering skill development and knowledge transfer.
• Assisted in month-end closing activities, contributing to accurate financial reconciliations and audits.
• Processed invoices accurately using ERP software, ensuring timely payments and compliance with company policies.

• Managed complex executive calendars, scheduling meetings, appointments, and events to optimize workflow and prioritize critical tasks.
• Coordinated domestic and international travel arrangements, optimizing itineraries for convenience and cost-effectiveness.
• Streamlined administrative processes using Google Calendar, Microsoft Outlook, and travel management platforms to enhance workflow efficiency.
• Maintained strict confidentiality while managing sensitive information and executive schedules
• Managed CRM systems, organized email campaigns, and analyzed results to improve engagement and communication strategies.

• Provided telephonic case management, addressing social determinants of health and ensuring health equity.
• Delivered telephonic case management, addressing social determinants of health to promote health equity.
• Partnered with Case Manager Nurses and Social Workers to deliver personalized support for members.
• Trained new employees on case management procedures and outreach strategies to enhance onboarding process.

Contributed to various committees, including Health & Wellness and Party Planning, to promote a healthy work-life balance and employee engagement

• Scheduled appointments for six providers using Athena and Epic EMR systems.
• Coordinated appointments for six providers using Athena and Epic EMR systems, optimizing scheduling efficiency.
• Provided clinical advice and addressed insurance inquiries and claims processing, enhancing patient understanding and support.
• Managed cash flows up to $2,000 per shift, processing payments through multiple methods to ensure accurate financial transactions.

• Delivered exceptional patient care by managing inquiries, scheduling appointments, and processing payments efficiently.
• Assembled weekly billing spreadsheets for processing invoices and insurance payments.
• Compiled weekly billing spreadsheets for invoice and insurance payment processing.
• Maintained compliance with safety regulations while ensuring a clean, organized workspace to enhance operational efficiency.