Sarah Cox
Garner,NC
Summary
Professional Wastewater Treatment Plant Operator with extensive experience in SCADA management and a strong focus on environmental compliance at City of Raleigh Public Utilities. Proven ability to train and mentor team members, fostering a culture of operational excellence and teamwork. Recognized for exceptional problem-solving skills and meticulous attention to detail, consistently driving improvements in process efficiency and safety standards. Committed to maintaining high-quality service while adapting to evolving industry regulations and technologies.
Overview
3
3
Certifications
21
21
years of professional experience
Work History
Wastewater Treatment Plant Operator
City of Raleigh Public Utilities
Raleigh, NC
06.2024 - Current
- Operated treatment equipment to manage wastewater processes efficiently.
- Conducted routine inspections of plant facilities and equipment for maintenance needs.
- Recorded daily operational data and logged findings in management systems.
- Collaborated with team members to troubleshoot and resolve operational issues.
- Ensured compliance with environmental regulations and safety standards consistently.
- Trained junior operators on plant procedures and safety protocols effectively.
- Operated valves, pumps, blowers and aeration systems to control flow and processing of wastewater.
- Monitored plant supervisory control and data acquisition system (SCADA), calibrated gauges, meters and controls and recorded readings for next shift.
Correctional Officer
Central Prison
04.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Supported re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Responded to emergency situations and de-escalated hostile confrontations.
Retail Store Manager
Curious Goods
12.2021 - 04.2024
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
Meter Reader
Aqua
01.2021 - 12.2021
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Repaired non-functioning meters and tested to verify operational status.
- Conducted quality control assessments on newly installed meters, verifying proper functionality before releasing them into active service routes.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
Retail Store Manager
Curious Goods
12.2013 - 01.2021
- Demonstrated new products, procedures and techniques to employees
- Delivered feedback to decision-makers regarding employee performance and training needs
- Trained and guided team members to maintain high productivity and performance metrics
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Maintained excellent attendance record, consistently arriving to work on time.
Bioenvironmental Engineering Craftsman
United States Air Force
05.2011 - 04.2013
- Occupation Health risk assessor; evaluated workplace conformance with OSHA standards and Air Force regulations, implemented immediate strategies to resolve deficiencies
- Conducted OSHA compliant Sanitary Surveys and Water Vulnerability Assessments
- Conducted testing of water quality, air quality, noise, temperature, and radiation levels to check compliance with established health and safety regulations
- Performed validation and archival of collected water samples and prepared samples for following day
- Conducted quality assurance, including on-site evaluations, internal audits, and customer surveys.
Bioenvironmental Engineering Technician
United States Air Force
03.2005 - 05.2011
- Occupational Health risk assessor; evaluated workplace conformance with OSHA standards and Air Force regulations, implemented immediate strategies to resolve deficiencies
- Conducted OSHA compliant Sanitary Surveys and Water Vulnerability Assessments
- Conducted testing of water quality, air quality, noise, temperature, and radiation levels to check compliance with established health and safety regulations
- Performed validation and archival of collected water samples and prepared samples for the following day
- Assessed test results on water and air quality and provided well-written documentation on findings for use by authorities
- Ensured compliance with federal, state, and local regulations regarding bioenvironmental engineering standards
- Assisted in emergency response planning activities as needed
- Deployed as security escort for third country nationals.
Education
Associate of Science - Bioenvironmental Engineering Technology
Community College of The Air Force
ALSkills
- Wastewater treatment
- SCADA management
- Environmental compliance
- Operational data management
- Biological treatment processes
- Sample collecting
- Water quality testing
- Time management
- Flow meter monitoring
- Safety procedures
- Instrumentation calibration
- Attention to detail
Certification
Grade 2 Biological Operator
Timeline
Wastewater Treatment Plant Operator
City of Raleigh Public Utilities
06.2024 - Current
Correctional Officer
Central Prison
04.2024 - Current
Retail Store Manager
Curious Goods
12.2021 - 04.2024
Meter Reader
Aqua
01.2021 - 12.2021
Retail Store Manager
Curious Goods
12.2013 - 01.2021
Bioenvironmental Engineering Craftsman
United States Air Force
05.2011 - 04.2013
Bioenvironmental Engineering Technician
United States Air Force
03.2005 - 05.2011
Associate of Science - Bioenvironmental Engineering Technology
Community College of The Air Force