Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Cruz

Victorville,CA.

Summary

Collaborative Leader and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Focused on meeting customer expectations, delivering results, and achieving company goals. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance while building long-lasting, loyal customer relationships.

Overview

11
11
years of professional experience

Work History

Supervisor

The Good Works Institute
01.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted evaluations to measure the performances and progress of students, providing guidance for areas requiring improvements.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Successfully working within tight deadlines and in a fast-paced environment.

Operation Team Member

Target UDC
10.2016 - 03.2022
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Worked and held weekly team meetings to identify areas of improvement and devised solutions based on findings.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Inbound Customer Service Agent

American Honda Motors
01.2015 - 10.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Front Store Transaction Manager

Superior Grocers
08.2012 - 06.2014
  • Identified and qualified customer needs. Negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Bachelor of Arts - Sociology

California State University - Fullerton
Fullerton, CA
05.2023

Skills

  • Customer Relationship Management
  • Training and Development
  • Multi-Line Phone Systems
  • Analytical, Critical Thinking and Problem Solving
  • Flexible and Adaptable
  • Employee Coaching and Mentoring
  • Administrative Support
  • MS Office

Timeline

Supervisor

The Good Works Institute
01.2022 - Current

Operation Team Member

Target UDC
10.2016 - 03.2022

Inbound Customer Service Agent

American Honda Motors
01.2015 - 10.2016

Front Store Transaction Manager

Superior Grocers
08.2012 - 06.2014

Bachelor of Arts - Sociology

California State University - Fullerton

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Sarah Cruz