Sarah Cruz
Houston,TX
Summary
Dynamic customer service professional with a proven track record at FMA Alliance, excelling in problem resolution and effective communication. Skilled in managing high-volume inquiries and enhancing customer satisfaction. Adept at training teams and developing strategies that improve service delivery, leveraging strong teamwork skills and proficiency in Microsoft Office.
Overview
9
9
years of professional experience
Work History
Billing Customer Service Representative
FMA Alliance
01.2023 - Current
- Resolved billing inquiries, ensuring accurate account information for customers.
- Processed payment transactions efficiently, maintaining high standards of customer service.
- Assisted in the development of customer communication templates to enhance clarity and consistency.
- Managed account adjustments and corrections, demonstrating attention to detail and accuracy.
- Handled escalated issues with professionalism, ensuring customer satisfaction and loyalty.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
Customer Service Lead
Anomaly Squared
10.2020 - 01.2023
- Supervised customer service team, ensuring adherence to company policies and procedures.
- Trained new staff on best practices for customer engagement and conflict resolution.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Developed training materials to enhance staff skills in product knowledge and customer interaction.
- Coordinated with cross-functional teams to resolve complex customer issues effectively.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Sales Associates
Bed Bath & Beyond
07.2017 - 2020
- Led team in achieving sales targets through effective customer engagement and product knowledge.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Managed inventory processes, ensuring accurate stock levels and timely replenishment.
- Analyzed customer feedback to improve service delivery and optimize product offerings.
- Developed promotional displays to increase product visibility and drive sales growth.
- Fostered a positive shopping experience by maintaining store organization and cleanliness standards.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
Education
Registered Dental Assistant - Dental Assistant
CHCP Healthcare Professions
Houston, TX07.2021
High School Diploma -
Dobie High School
Pearland, TX07.2017
Skills
Customer service
Problem resolution
Teamwork skills
Effective communication
Customer relations
Phone etiquette
Microsoft office
Data entry
Languages
Spanish
Native or Bilingual
Timeline
Billing Customer Service Representative
FMA Alliance
01.2023 - Current
Customer Service Lead
Anomaly Squared
10.2020 - 01.2023
Sales Associates
Bed Bath & Beyond
07.2017 - 2020
Registered Dental Assistant - Dental Assistant
CHCP Healthcare Professions
High School Diploma -
Dobie High School