Summary
Work History
Education
Skills
Timeline
Generic

Sarah Cubedore-Armstrong

Peoria,IL

Summary

Dynamic educator and customer service professional with a proven track record at Peoria Public Schools and Qualfon. Excelled in creating engaging lesson plans and resolving customer disputes, demonstrating exceptional problem-solving and classroom management skills. Skilled in fostering collaborative teamwork and building strong relationships, significantly enhancing learning outcomes and customer satisfaction.

Work History

Elementary School Teacher

Peoria Public Schools
Peoria Illinois
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
  • Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.

Customer Service Representative

Qualfon
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor's Degree In Education - Education

University of Guyana
Guyana South America
11.2020

Skills

  • Differentiated instruction
  • Collaborative teamwork
  • Problem-solving skills
  • Classroom management
  • Team collaboration
  • Organizational skills
  • Conflict resolution
  • Relationship building
  • Time management

Timeline

Elementary School Teacher

Peoria Public Schools

Customer Service Representative

Qualfon

Bachelor's Degree In Education - Education

University of Guyana
Sarah Cubedore-Armstrong