Summary
Work History
Education
Skills
Timeline
Generic

Sarah Cubedore-Armstrong

Peoria,IL

Summary

Dynamic educator and customer service professional with a proven track record at Peoria Public Schools and Qualfon. Excelled in creating engaging lesson plans and resolving customer disputes, demonstrating exceptional problem-solving and classroom management skills. Skilled in fostering collaborative teamwork and building strong relationships, significantly enhancing learning outcomes and customer satisfaction.

Work History

Elementary School Teacher

Peoria Public Schools
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
  • Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.

Customer Service Representative

Qualfon
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor's Degree In Education - Education

University of Guyana
Guyana South America
11.2020

Skills

  • Differentiated instruction
  • Collaborative teamwork
  • Problem-solving skills
  • Classroom management
  • Team collaboration
  • Organizational skills
  • Conflict resolution
  • Relationship building
  • Time management

Timeline

Elementary School Teacher

Peoria Public Schools

Customer Service Representative

Qualfon

Bachelor's Degree In Education - Education

University of Guyana
Sarah Cubedore-Armstrong