Summary
Overview
Work History
Education
Certification
Timeline
Generic

Sarah Cyfka

Trinity,TX

Summary

Experienced individual with over 13 years of experience in the medical field as well as 10 years of experience in management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Medical Assistant/NCT

Next Level Urgent Care
09.2022 - Current
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Front Desk/Medical Assistant

Pulse Physician Organization-Trinity
08.2020 - 09.2022
  • Aided in implementing Trinity clinic location in August 2020
  • Collaborates with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promotes clinic within community by fostering relationships with surrounding businesses, schools and rehabs.
  • Coordinates patient scheduling, check-in, check-out and payments for billing.
  • Provide ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Clinical Supervisor

United Allergy Services
08.2019 - 07.2020
  • Supervision of 15+/- direct reports.
  • Responsible for hiring,performance management, coaching and developing front line employees.
  • Assisted in implementing/launching new clinics.
  • Managed, monitored, and implemented objectives focused on actions to increase profit margins and build rapport with partners.
  • Performed clinic audits to ensure safety protocols were adhered to and developed corrective actions plans to address faults.

Senior Clinical Allergy Specialist

United Allergy Services
07.2017 - 08.2019
  • Increased KPIs ( AT/IT) average from 12AT/7IT to 17AT/12IT
  • Coach and develop peers with focus on increased productivity and performance
  • November 2018 RISE UP award winner (Unity)
  • Average QA score of 96%
  • Assist AM and CS in documentation audits, allergy care process flow, and QBR delivery (stretch assignments)
  • Lead team calls as needed with focus on PTE and team engagement

Correctional Clinical Associate

UTMB Correctional Managed Care
02.2009 - 06.2017
  • Created and implemented tracking system for 160+ employee credentials and licenses
  • Organized and compiled ACA audit information for 150+ medical and administrative folders for two audit cycles, resulting in passing audits and maintaining ACA accreditation.
  • Conducted weekly, monthly, quarterly and yearly access to care audits to ensure policy and procedure adherence.

Department Manager

Lowe's Home Improvement
04.2002 - 08.2009
  • Part of pilot program for training department managers which included providing ongoing feedback and critique
  • Completed ASM (assistant store manager) training for senior management
  • Researched and forecasted department sales trends in order to successfully grow business within business while managing overhead to maintain optimal gross margin

Education

Some College (No Degree) - Early Childhood Education

Tarleton State University
Stephenville, TX

Some College (No Degree) - Nursing

Angelina College
Lufkin, TX

Certification

  • National CPR Foundation BLS expires 07/31/2025
  • UTMB-CMC Phlebotomy Certification issued 04/04/2016
  • University of Incarnate Word Office of Professional Development: Certified Clinical Allergy Specialist issued 10/24/2017
  • THHS Vision & Hearing Screening Certification expires 2025

Timeline

Medical Assistant/NCT

Next Level Urgent Care
09.2022 - Current

Front Desk/Medical Assistant

Pulse Physician Organization-Trinity
08.2020 - 09.2022

Clinical Supervisor

United Allergy Services
08.2019 - 07.2020

Senior Clinical Allergy Specialist

United Allergy Services
07.2017 - 08.2019

Correctional Clinical Associate

UTMB Correctional Managed Care
02.2009 - 06.2017

Department Manager

Lowe's Home Improvement
04.2002 - 08.2009

Some College (No Degree) - Early Childhood Education

Tarleton State University

Some College (No Degree) - Nursing

Angelina College

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Sarah Cyfka