Sarah Dally
SAN DIEGO,CA
Summary
Dynamic leader with a proven track record at Menlo Security, increasing ARR from $30M to $100M. Expert in forecasting and team leadership, spearheaded global renewals, achieving a 90%+ GRR. Skilled in SFDC and fostering cross-functional collaboration, I excel in driving customer success and retention.
Overview
8
8
years of professional experience
Work History
Manager of Renewals
Menlo Security
Mountain View, California
12.2019 - 10.2024
- Built the renewal program from the ground up.
- Led renewals team globally (AMER, EMEA, JAPAN, APAC & FED) with a team of two.
- Provided accurate bi weekly forecasts to C-suite on GRR, upsell campaigns & uplift.
- Defined new processes and increased automation across renewal business in SFDC and Gainsight.
- Maintained an overall global GRR of 90% to 94% each year.
- Increased company ARR from $30M - $100M.
- Helped scale out CS to save on cash burn.
- Created strategic campaigns & uplift programs to increase NRR.
- Defined & communicated clear targets and objectives to my team.
- Collaborated heavily with sales, CSM's and operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Renewals Account Manager
Cisco Systems, Inc.
San Francisco, CA
09.2017 - 12.2019
- Maintained a high volume of accounts with a 90%+ renewal rate YOY.
- Documented renewal processes and trained all new hires while maintaining my own book of business.
- Conducted partner trainings.
- Built strong partnerships with team members and management to improve systems and processes.
- Collaborated cross-functionally to resolve client issues, ensuring timely resolutions and positive outcomes.
- Expertise in providing accurate monthly/quarterly sales forecasting
- Increased customer retention by developing and implementing strategic account management plans.
- Reduced late payments by proactively reaching out to clients before deadlines.
Renewals Specialist
Barracuda
Campbell, CA
05.2016 - 08.2017
- Generated new and recurring business presenting the full portfolio of Barracuda products.
- Worked with decision makers who reside in a variety of verticals and lines of business.
- Over-achieved weekly, monthly, and quarterly quotas.
- Collaborated with partners to drive more wins at a higher velocity.
- Up sold add-on services to existing customers , generating incremental revenue of 50K per month.
- Conducted regular follow-ups with clients to ensure continued satisfaction.
- Managed a large portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Provided comprehensive account reviews, highlighting areas for improvement or growth opportunities.
Education
Associates - Business Communications
West Valley College
2012
Skills
- Team Leadership
- Forecasting
- Customer Retention
- Cyber Security (SaaS)
- Cross-Functional Teamwork
- Negotiation
- Key Performance Indicators
- Customer Success
- SFDC
- Gainsight
- Excel
- New Hire Training and Development
Accomplishments
- FY23 - 130% of Quota - President's Club
- FY17 - 120% of Quota - President's Club
Timeline
Manager of Renewals
Menlo Security
12.2019 - 10.2024
Renewals Account Manager
Cisco Systems, Inc.
09.2017 - 12.2019
Renewals Specialist
Barracuda
05.2016 - 08.2017
Associates - Business Communications
West Valley College