Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah Dally

SAN DIEGO,CA

Summary

Dynamic leader with a proven track record at Menlo Security, increasing ARR from $30M to $100M. Expert in forecasting and team leadership, spearheaded global renewals, achieving a 90%+ GRR. Skilled in SFDC and fostering cross-functional collaboration, I excel in driving customer success and retention.

Overview

8
8
years of professional experience

Work History

Manager of Renewals

Menlo Security
12.2019 - 10.2024
  • Built the renewal program from the ground up.
  • Led renewals team globally (AMER, EMEA, JAPAN, APAC & FED) with a team of two.
  • Provided accurate bi weekly forecasts to C-suite on GRR, upsell campaigns & uplift.
  • Defined new processes and increased automation across renewal business in SFDC and Gainsight.
  • Maintained an overall global GRR of 90% to 94% each year.
  • Increased company ARR from $30M - $100M.
  • Helped scale out CS to save on cash burn.
  • Created strategic campaigns & uplift programs to increase NRR.
  • Defined & communicated clear targets and objectives to my team.
  • Collaborated heavily with sales, CSM's and operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Renewals Account Manager

Cisco Systems, Inc.
09.2017 - 12.2019
  • Maintained a high volume of accounts with a 90%+ renewal rate YOY.
  • Documented renewal processes and trained all new hires while maintaining my own book of business.
  • Conducted partner trainings.
  • Built strong partnerships with team members and management to improve systems and processes.
  • Collaborated cross-functionally to resolve client issues, ensuring timely resolutions and positive outcomes.
  • Expertise in providing accurate monthly/quarterly sales forecasting
  • Increased customer retention by developing and implementing strategic account management plans.
  • Reduced late payments by proactively reaching out to clients before deadlines.


Renewals Specialist

Barracuda
05.2016 - 08.2017
  • Generated new and recurring business presenting the full portfolio of Barracuda products.
  • Worked with decision makers who reside in a variety of verticals and lines of business.
  • Over-achieved weekly, monthly, and quarterly quotas.
  • Collaborated with partners to drive more wins at a higher velocity.
  • Up sold add-on services to existing customers , generating incremental revenue of 50K per month.
  • Conducted regular follow-ups with clients to ensure continued satisfaction.
  • Managed a large portfolio of accounts, ensuring all renewals were completed accurately and on time.
  • Strengthened client relationships by delivering consistent, high-quality service and support.
  • Provided comprehensive account reviews, highlighting areas for improvement or growth opportunities.

Education

Associates - Business Communications

West Valley College
2012

Skills

  • Team Leadership
  • Forecasting
  • Customer Retention
  • Cyber Security (SaaS)
  • Cross-Functional Teamwork
  • Negotiation
  • Key Performance Indicators
  • Customer Success
  • SFDC
  • Gainsight
  • Excel
  • New Hire Training and Development

Accomplishments

  • FY23 - 130% of Quota - President's Club
  • FY17 - 120% of Quota - President's Club

Timeline

Manager of Renewals

Menlo Security
12.2019 - 10.2024

Renewals Account Manager

Cisco Systems, Inc.
09.2017 - 12.2019

Renewals Specialist

Barracuda
05.2016 - 08.2017

Associates - Business Communications

West Valley College

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Sarah Dally