Allen Mosby
Windermere,FL
Summary
Dynamic leader with a proven track record at Amadeus Hospitality, enhancing customer retention and driving sales through strategic thinking and effective team leadership. Excelled in business relationship management and Salesforce proficiency, achieving significant operational improvements. Skilled in communication, adept at fostering business-to-business (B2B) relationships, and committed to delivering outstanding results.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Renewals Account Manager
Amadeus Hospitality
12.2013 - Current
- Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations.
- Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
- Prioritized organizational goals and core values in acting on decisions benefitting company while achieving high rate of customer satisfaction.
- Used disciplined execution of renewals process and funnel management to reach and exceed sales goals.
Contractor Recruiter
Crawford Contractor Connection
08.2013 - 12.2013
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Hired and oversaw subcontractors to meet project needs.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Materials Manager
Silver Airways
02.2013 - 08.2013
- Improved resource allocation to promote efficiency and deadline management.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
- Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
- Coordinated implementation of complete and raw product changes to facilitate successful launch and exceed customer expectations.
Operations Director
360 Blue
10.2011 - 02.2013
- Improved company revenue by collaborating with marketing, sales and service departments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Utilized lean methodology to implement quality initiatives and reduce arrears.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
Business Unit Manager
Snyder's-Lance
02.2011 - 10.2011
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Supply Corps Officer
Unites States Navy
08.1989 - 02.2011
- Led team in developing strategic plans to meet operational objectives.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Planned and coordinated tactical movements of personnel and equipment.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Proven ability to learn quickly and adapt to new situations.
- Created contingency plans to address unexpected tactical scenarios.
- Trained and mentored personnel in combat operations and tactics.
Education
Master of Science - Human Resources Development
Villanova University
Villanova, PABachelor of Science - Political Science
Jacksonville University
Jacksonville, FLSkills
- Team Leadership
- Customer Retention
- Salesforce proficiency
- Business Relationship Management
- Communication
- Technology Sales
- Business-to-Business (B2B)
- Strategic Thinking
- Contract Management
- Presentations
Accomplishments
President's Club Award Winner for Top Performance in 2023
Top Retention Sales Performer in 2021
Certification
Hospitality and Tourism Management - Florida Atlantic University - Issued April 2020
Timeline
Renewals Account Manager
Amadeus Hospitality
12.2013 - Current
Contractor Recruiter
Crawford Contractor Connection
08.2013 - 12.2013
Materials Manager
Silver Airways
02.2013 - 08.2013
Operations Director
360 Blue
10.2011 - 02.2013
Business Unit Manager
Snyder's-Lance
02.2011 - 10.2011
Supply Corps Officer
Unites States Navy
08.1989 - 02.2011
Master of Science - Human Resources Development
Villanova University
Bachelor of Science - Political Science
Jacksonville University
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