Hi, I’m
Sarah Davis
South Charleston,WV
Summary
I am an energetically driven person with a positive attitude. I am always open to learn new things and meet new people. In my previous positions I have shown exceptional client/ customer communication skills and was dedicated to providing any guidance, as needed, until complete understanding and satisfaction was met. I excelled in conducting thorough in-home inspections to ensure compliance, I primarily worked out of the office, therefore I developed strong skills in working independently, time management and self-motivation while also significantly contributing to team and provider improvements and trainings.
Overview
17
years of professional experience
Work History
Central Child Care of WV Inc.
Program Supervisor
01.2014 - 09.2019
Job overview
- Oversaw staff training to ensure that all employees are equipped with any and all the knowledge and understanding of what is necessary to excel in their roles.
- Ensuring each Provider is equipped with the knowledge and understanding of their responsibilities and requirements to participate in the program. If needed, provide any guidance that pertains to the Providers specific needs.
- Assisted in planning and outreach events and networking opportunities to potentially increase the number of Providers in the set area covered.
- Achieved Provider satisfaction thru resolving issues by listening to their concerns. Then addressing each concern individually and immediately resolving the problem with the Providers to their fullest satisfaction and understanding. Finally, follow up with the Provider to ensue they do not need any further assistance.
- Maintained up-to-date knowledge of current rules and regulations and Provider reimbursement rates.
- Scanned, reviewed, and enter Providers monthly menus to check for errors and determine the number of meals served, children present and claimed for that meal, and the number of total days claimed. Then configure the total reimbursement owed, print and issued the payments via check.
- Trained each Provider at sign up. Giving them all the information needed to participate in the program. Then conducted an annual Provider conference to refresh participants on program information, notifying them of any updates or changes, offered relatable class trainings hosted by specialists in that area of knowledge, and issued recertifications that is needed on a yearly bases.
RxByTel Pharmacy
Cashier Specialist
03.2010 - 10.2013
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Supported Pharmacist and Pharmacy Techs with merchandising, product retrieval and customer service needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, answered questions, fulfilling requests and if needed, consulted with the Pharmacist to provide specific recommendations to fit the customers needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Managed high-volume periods with ease by quickly processing transactions while maintaining friendly customer interactions.
- Developed strong relationships with regular customers and provided a welcoming positive attitude to encourage new customers to return and potentially become a regular customer in the future..
- Collaborated with team members to maintain a consistently positive and welcoming store atmosphere.
- Exceeded performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service.
- Ensured accurate cash handling through diligent use of registers, calculators, and other tools for financial transactions.
- Resolved customer inquiries and concerns with professionalism, empathy, and effective communication skills...
Central Child Care of Wv Inc.
Field Consultant
06.2002 - 01.2007
Job overview
- Participated in a group for the preparation, and also conducted, new provider training classes and annual program recertification trainings.
- Developed strong relationships and maintained excellent communication with multiple groups such as; a small group of co-workers, large group of staff from within the organization covering other areas, and various in-home daycare providers that participated in the program.
- Worked independently therefore I relied on self motivation. Also, accurate time management was important so that all assigned in-home providers received any mandatory home visits and appropriate reports were completed and submitted before deadlines.
- Consistently performed multiple in-home inspections each year for assigned caseload to verify every home was in compliance with state regulations. Reviews were completed within set deadline and provided complete documentation of findings.
- Trained replacement consultant by sharing insights from experience gained over years working within the field consulting profession..
Education
South Charleston High School, South Charleston
Diploma
05.2001
Skills
- Work Planning and Prioritization
- Client Engagement and Excellent Communication Skills
- Completion of Onsite Review Forms
- Time Management
- Organizational Skills
- Ability to work well independently and with others
- Self Motivations
Timeline
Program Supervisor
Central Child Care of WV Inc.
01.2014 - 09.2019
Cashier Specialist
RxByTel Pharmacy
03.2010 - 10.2013
Field Consultant
Central Child Care of Wv Inc.
06.2002 - 01.2007
South Charleston High School
Diploma
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