Sarah De Deus
Kaufman & Gumnic CPA
Bridgewater,NJ
3
Languages
10
years of professional experience
Dedicated hospitality professional with a strong background in customer service. Expertise in fostering teamwork and adapting to dynamic environments while managing multiple tasks and inquiries. Committed to maintaining organized workspaces and delivering a positive experience for all guests.
Work History
Office Manager
3 Years 9 Months- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for client appointments and internal meetings to optimize time management.
- Maintained financial records using accounting software, ensuring accuracy and compliance with regulations.
- Streamlined communication between departments, enhancing collaboration and information flow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Answered and directed incoming calls, providing information to clients with professionalism and accuracy.
- Assisted in training new reception staff, fostering a collaborative team environment and knowledge sharing.
- Supported administrative tasks including data entry and report preparation, ensuring compliance with company standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive a positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Head Server
2 Years 2 Months- Led team to deliver exceptional customer service during peak hours.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained staff members on the use of the POS system.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Contributed to the restaurant's reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
3 Years 4 Months- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables simultaneously while maintaining high-quality service standards.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints effectively to enhance overall dining experience.
- Monitored dining area to ensure cleanliness and compliance with health regulations.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma
Skills
Office management
Office administration
Bookkeeping
Customer service
Financial reporting
Account reconciliation
Staff hiring
Employee training
Recruitment coordination
Records management
Problem-solving
Attention to detail
Multitasking and organization
Teamwork and collaboration
Excellent communication
Multitasking and organization
Reliability
Adaptability and flexibility
Phone and email etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Office Manager
Kaufman & Gumnic CPA
01.2022 - 10.2025Read More
Head Server
22 West Tap & Grill
09.2019 - 11.2021Read More
Server
Bridgewater Diner
05.2015 - 09.2018Read More
Bridgewater Raritan High School
High School Diploma
Read More