- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Exploring various forms of art, such as painting, digital drawing, and creative writing, to nurture creativity and personal growth
- I have a passion for photography and editing photos
- Enjoy hobbies that combine physical activity with outdoor exploration
- Video Game Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Fashion and Style
- Astrology
- Yoga
Sarah Deffenbaugh
Cleveland,OH
Summary
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in any environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in any remote role.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Aucera
09.2024 - 11.2024
- Assisted customers with inquiries and resolved issues efficiently through clear communication.
- Adapted quickly to changes in policies and procedures, ensuring compliance with company standards.
- Provided support during peak hours to maintain service levels and enhance customer satisfaction.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Food Service Worker
Steak N Shake
10.2021 - 06.2022
- Operated kitchen equipment to prepare and serve food items efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted with inventory management, ensuring stock levels were adequate.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
High School Diploma -
Normandy High School
Parma, OHSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Resolving issues
- Gathering information
- Building rapport
- Interpersonal skills
- Appointment scheduling
- Payment processing
- Account updating
- Technical support
Interests
Timeline
Call Center Representative
Aucera
09.2024 - 11.2024
Food Service Worker
Steak N Shake
10.2021 - 06.2022
High School Diploma -
Normandy High School