Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sarah Deffenbaugh

Cleveland,OH

Summary

Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in any environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in any remote role.

Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Aucera
Remote
09.2024 - 11.2024
  • Assisted customers with inquiries and resolved issues efficiently through clear communication.
  • Adapted quickly to changes in policies and procedures, ensuring compliance with company standards.
  • Provided support during peak hours to maintain service levels and enhance customer satisfaction.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Food Service Worker

Steak N Shake
Cleveland, OH
10.2021 - 06.2022
  • Operated kitchen equipment to prepare and serve food items efficiently.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted with inventory management, ensuring stock levels were adequate.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

High School Diploma -

Normandy High School
Parma, OH

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Resolving issues
  • Gathering information
  • Building rapport
  • Interpersonal skills
  • Appointment scheduling
  • Payment processing
  • Account updating
  • Technical support

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Exploring various forms of art, such as painting, digital drawing, and creative writing, to nurture creativity and personal growth
  • I have a passion for photography and editing photos
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Video Game Design
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Fashion and Style
  • Astrology
  • Yoga

Timeline

Call Center Representative

Aucera
09.2024 - 11.2024

Food Service Worker

Steak N Shake
10.2021 - 06.2022

High School Diploma -

Normandy High School
Sarah Deffenbaugh