Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Deleon

Paterson,NJ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level client service position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with 23 years extensive experience in advertising industry. Administered various advertising agencies Processed dubbing and shipping order for J. Walter Thompson, BBD&O, Droga5, Publics, Hogarth and Rainbow video among others. Worked on Syndication shows like on Montel Williams, Rosanne. Ensured quality control, supervised work orders sending digital files to various agency and stations, I'm a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.

Overview

24
24
years of professional experience

Work History

Teachers Aide

Northwest Exsses Theraputic School
04.2023 - Current
  • Assisted teachers with supervision and care of group of 6 children.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported classroom activities, tutoring, and reviewing work.
  • Maintained safety and security by overseeing students in recess environments.
  • Supervised students on field trips for safety and proper behavior in public settings.

Client Service Representative

Extreme Reach
09.1999 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Made about 50 calls daily

Education

GED -

George Wingate High School
Brooklyn, NY
04.1985

Skills

  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Member Relationship Management
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Customer Account Management
  • Data Entry and Maintenance
  • Clerical skills typing
  • Office Administration Phone Etiquette
  • Classroom Organization
  • Behavior Management
  • CPI Certified

Languages

Spanish
Native or Bilingual

Timeline

Teachers Aide

Northwest Exsses Theraputic School
04.2023 - Current

Client Service Representative

Extreme Reach
09.1999 - 11.2022

GED -

George Wingate High School

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Sarah Deleon