Sarah Delucia
Port Charlotte,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Coach
Walmart
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Online Shopping Team Lead
Walmart
10.2020 - 03.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed reports to maintain associates standards as well as sales
- Worked with associates and provided goals for them to grow with the company
Apparel Department Manager
Walmart
03.2019 - 10.2020
- Defined clear targets and objectives and communicated to other team members.
- Reviewed the layout of the clothes to make it easy and accessible for customers in the best way
- Price changes for the clothes including putting items on clearance when they don't sell in a long enough time period
- Making sure to keep the departments organized with freight
Associate
Walmart
07.2017 - 10.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Worked the merchandise to the floor
- Zoned the merchandise to be neat and easy for customers
Education
Bachelor of Science - Management And Leadership
Bellevue University
Bellevue, NE06.2025
High School Diploma -
North Port High School
North Port, FL06.2017
Skills
- Transaction Monitoring
- Actor Cueing
- Monetary Transactions
- Overseeing Employees
- Reporting
- Time Management
- Shrinkage Prevention
- Staff Supervision
- Employee Coaching and Mentoring
- Statistical Data Gathering
- Employee Performance Evaluations
- Cash Deposits and Receipts
- Financial Management
- Negotiation and Conflict Resolution
Timeline
Coach
Walmart
03.2023 - Current
Online Shopping Team Lead
Walmart
10.2020 - 03.2023
Apparel Department Manager
Walmart
03.2019 - 10.2020
Associate
Walmart
07.2017 - 10.2020
Bachelor of Science - Management And Leadership
Bellevue University
High School Diploma -
North Port High School
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