Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Sarah Devries

Sarah Devries

Lee,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

SeneGence
Madison , FL
04.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Makeup Artist

Senegence
Madison , FL
04.2020 - 06.2022
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Applied makeup in accordance with clothing style.

Animal Caretaker

Wild Adventures
Valdosta , GA
07.2017 - 10.2017
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Administered medications to animals in treatment and documented changes in condition.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Restrained animals safely during exams and procedures.
  • Educated caregivers and pet owners on animal care, nutrition and disease management.
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Optimized livestock health and reduced disease risks by applying animal husbandry expertise to optimizing care.

Cashier

Winn Dixie Supermarket
Madison, FL
02.2014 - 10.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Highschool Diploma -

Florida Virtual School Flex 9-12
Orlando, FL
07.2014

Skills

  • Needs Assessment
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Order and Refund Processing
  • Call Documentation
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Social Perceptiveness
  • Google Drive
  • Electronic Information Systems
  • Credit Card Payment Processing
  • Active Listening
  • Cultural Sensitivity
  • Telephone Management
  • Handheld Computer Device Software
  • Intuit QuickBooks
  • Facebook
  • YouTube
  • Persuasion

Timeline

Customer Service Representative

SeneGence
04.2020 - Current

Makeup Artist

Senegence
04.2020 - 06.2022

Animal Caretaker

Wild Adventures
07.2017 - 10.2017

Cashier

Winn Dixie Supermarket
02.2014 - 10.2015

Highschool Diploma -

Florida Virtual School Flex 9-12

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Sarah Devries