Sarah Dickhausen
Saint Paul,MN
Summary
Accomplished General Manager at Metro License Services, adept in leadership and team building, with a proven track record of driving business growth. Skilled in conflict resolution and staff training, I excel in fostering employee loyalty and enhancing customer satisfaction. Achieved significant improvements in productivity and efficiency through innovative strategies and effective team coaching.
Overview
25
25
years of professional experience
Work History
General Manager
Metro License Services
09.2017 - Current
- Managed employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase productivity and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Paralegal
Self-employeed
06.1999 - 09.2017
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
Teacher
Saint Paul Public Schools
06.2012 - 06.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Enhanced literacy skills with targeted reading programs.
- Pioneered sustainability project that educated students on environmental issues and solutions.
Education
Master of Science - Teaching
Hamline University
Saint Paul, MN05-2012
Bachelor of Science - Ministries
Northwestern University
St. Paul, Minnesota05-2005
Associate of Science - Paralegal
Inver Hills Community College
Inver Hills, MN 05-1999
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff training/development
- Verbal and written communication
- Motivation
- Deadline-oriented
- Exceptional interpersonal communication
- Recruitment
- Document drafting
- Research and data collection
- Billing
- Bookkeeping
- Credit and collections
- Staff hiring
- Banking operations
- Customer Relations
- Multitasking
- Reliability
- Conflict Resolution
- Professionalism
Timeline
General Manager
Metro License Services
09.2017 - Current
Teacher
Saint Paul Public Schools
06.2012 - 06.2016
Paralegal
Self-employeed
06.1999 - 09.2017
Master of Science - Teaching
Hamline University
Bachelor of Science - Ministries
Northwestern University
Associate of Science - Paralegal
Inver Hills Community College
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