Sarah Diekman
Austin,MN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Austin Public Schools-Ellis Middle School
01.2014 - Current
- Greet students, families, community members, and staff when entering building, answer phone and direct calls to appropriate locations, take messages and route calls and messages as necessary, record hourly student attendance, make phone calls to homes of students who are absent
- Schedule meetings for administrative team, record end of year data to State of MN for student behaviors, schedule probationary and annual evaluations for staff members
- Track and record student attendance and work with counselors regarding student truancy
- Assist with students who attend outside Program opportunities and work with Corporation that hosts it. This requires sending out invitations, reminder emails, follow up on RSVP's, reaching out to students and their families, coordinate times/dates with business representatives, etc.
- Fill in for our building Secretary when they are absent which includes assigning substitute teacher coverages, occasionally has required arranging interviews and applicant packets, corresponding with our payroll and accounts payable departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained inventory of office supplies
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
Commercial Claims Processor-Central Region Finance
Mayo Clinic Health System-Austin
01.2005 - 01.2014
- Submission and follow up of commercial insurance claims, researching and reviewing of insurance denials, which includes making any necessary phone calls to insurance companies to investigate delay or denial of payment on claim(s)
- Previously also worked with Worker’s Compensation and Liability Claims as well.
Office Assistant-Accounts Receivable
Mayo Clinic Health System-Austin
01.2004 - 01.2005
- Various data entry, scanning insurance and payment documents into electronic imaging system and sorting of incoming and outgoing mail for facility.
Registration Assistant
Mayo Clinic Health System-Austin
01.2001 - 01.2004
- Transportation of patients to and from appointments, when needed, and the delivery of patient medical records to the proper area for appointments.
Education
Associates in Arts - Corrections/Criminal Justice
Riverland Community College-Austin
Austin, MN 05.2004
Skills
- Service Excellence coach 2004-present
- Knowledge of Microsoft Word and Excel
- Knowledge of medical terminology
- Detail oriented and ability to multi-task
- Ability to work independently as well as part of a team
- Team Oriented
- Ability to problem solve
- Committed to providing great service
- Strong interpersonal communication skills
- Mail handling
- Spreadsheet Management
- Clerical Support
- Filing
- Calendar Management
- Meeting planning
- Appointment Scheduling
- Document Control
- Data Entry
- Attendance record management
- Medical Billing
- Documentation and Recordkeeping
- Administrative Support
Timeline
Administrative Assistant
Austin Public Schools-Ellis Middle School
01.2014 - Current
Commercial Claims Processor-Central Region Finance
Mayo Clinic Health System-Austin
01.2005 - 01.2014
Office Assistant-Accounts Receivable
Mayo Clinic Health System-Austin
01.2004 - 01.2005
Registration Assistant
Mayo Clinic Health System-Austin
01.2001 - 01.2004
Associates in Arts - Corrections/Criminal Justice
Riverland Community College-Austin
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