SARAH DINGMAN
Surprise,USA
Summary
Obtain a position where I can utilize my current knowledge of credit union policies and procedures to further my career. I have a passion for helping others and I love learning something new every day.
Overview
9
9
years of professional experience
Work History
Member Advocate I and II
SunWest Credit Union
08.2023 - Current
- Assist members in a prompt, professional manner by answering questions, concerns or complaints.
- Following policies and procedures while applying transactions, account maintenance and sending documents to members.
- Maintaining SunWest Vision and core values every day with members and colleagues.
- Other duties as assigned by management.
Operation Center Support Specialist
SunWest Credit Union
05.2022 - 08.2023
- Process mailed payments from members and apply to their account accordingly.
- Release titles and deeds based on where they need to be sent to as well as making copies of records to keep internally.
- Review mobile deposits submitted by members and accept/decline based on requirements. Report any fraudulent items to compliance and change account settings as needed.
- Researching microfiche documents for branches.
- Balance and process cash and check ATM deposits from other branches daily.
- Other duties as assigned by management.
Sandwich Maker and Cashier
Dunkin
Surprise, AZ
10.2018 - 04.2022
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Preparing food products for the next day to ensure a successful shift.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Communicating with team members to ensure customers orders are accurate.
Cashier
Taco Bell
Surprise, AZ
11.2016 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Placed customer orders and repeated orders back to confirm accuracy.
- Operated cash drawer and POS machine for customer payments ensuring I provide correct change.
- Maintain a clean and safe work and dining environment.
- Communicate with staff to ensure customers orders are accurate.
- Handling customer complaints while remaining professional and escalating to management if necessary.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZ05.2018
Skills
- Detail Oriented
- Organized
- Dependable
- Positive
Accomplishments
- I was awarded employee of the month in January 2023 for preventing check fraud while reviewing mobile check deposits, assisting branches with member requests in a timely manner, and having an eagerness to learn.
- I believe my greatest achievement has been being able to help my colleagues and members every day and bringing a positive attitude and helping others as much as I can.
COMMUNICATION
- Express new ideas to improve quality and efficiency of daily work while collaborating with my team and management.
- Communicate with team members and other departments regarding members’ accounts or situations.
- Educate members about products and services they can benefit from.
- Prioritize touching base with members on requests or concerns regarding their accounts if I do not have an immediate solution.
Timeline
Member Advocate I and II
SunWest Credit Union
08.2023 - Current
Operation Center Support Specialist
SunWest Credit Union
05.2022 - 08.2023
Sandwich Maker and Cashier
Dunkin
10.2018 - 04.2022
Cashier
Taco Bell
11.2016 - 10.2018
High School Diploma -
Willow Canyon High School