Stephanie Sanders

• Assist our customers every day with a positive attitude and focus on customer satisfaction and order accuracy
• Using previous sales knowledge and rapport building skills to help with Next Issue Avoidance (NIA) and Experience Engineering (EE) on every call
• Actively promote Channel Mix Optimization
• Facilitated and coordinated Phase II Training for new team members Sept/Oct 2023
• Stand in for Team Lead during Team Meetings while Chelsea was on LOA
• Accepted a DCXT Developmental Role Sept 2022-Feb 2023 for MyAlcon 360 app role out
• Help launch MyAlcon Product Knowledge and NotifEYE material and training videos
• Commerical Operations Mentor Program as a mentee
• Quality Captain for SCC
• BIOS Student with Knowledge College
• Surgical Operations Connect team member

• Managed over 4,000 accounts, and additionally handled open Inside Sales territories throughout 2015, Professional Affairs Accounts, New Accounts and Puerto Rico accounts
• Responsible for the growth in my territory of 20 select accounts, one of which has grown 1000% in Dailies Total 1
• Q2 and Q3 Quarterly Achievement Award for 2015
• Collaborates with both field and inside counterparts to help drive cohesive product and company messaging to optimize territory
• Provide expert knowledge to offices, creating lasting client relationships by:
• First Impressions with new accounts needs, guidance, resources, and information regarding Alcon processes
• Building customized business plans per account based on accounts individual goals and needs through resources such as Point of Purchase materials and fit set trials, solutions and rebates to name a few
• Product presentations/differentiation
• Provided off-site support to various customers across the country, collaborating with field counterparts for needed on-site assistance
• Presenting and applying practices to entire Inside Sales Team presenting The Speed of Trust workshop to help build team to help build trust in their professional and person lives develop program familiarity
• Attended National Sales Meetings, Point of Action Meetings and actively attend conferences to further my knowledge and performance

· Assisted 362 Vision Care Sales Representatives across the country via phone and email daily

· Developed and coordinated training for new team members

· Assisted with Professional Services orders and working with Karen Dell

· Helped with the roll out of iPad ordering for all new product orders which significantly improved inventory management for the field representatives which in turn increased our order processing turnaround time

· Administrative duties including but not limited to verifying and submitting contact lens orders/questions by phone, fax and email

· Answering any questions they have regarding orders, accounts, promotions, trial lens quotas, site navigation and spreadsheet ordering

· Promoted to Senior Customer Service Representative March 2014