Sarah Downey
Plattsburgh,NY
Summary
Dynamic professional with a proven track record at Lake City Primary Care, excelling in clerical support and safeguarding patient information. Demonstrated expertise in data entry and exceptional verbal communication, enhancing operational efficiency and patient satisfaction. Skilled in crisis intervention and fostering client independence, reflecting a strong commitment to quality care and confidentiality.
Overview
9
9
years of professional experience
Work History
Receptionist
Lake City Primary Care
08.2023 - Current
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Medical Biller
Eyecare for the Adirondacks
07.2022 - 08.2023
- Posted payments and collections on a regular basis.
- Adhered to established standards to safeguard patients' health information.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
Direct Support Professional
Advocacy and Resource Center
06.2015 - 08.2022
- Assisted disabled clients to support their independence and well-being.
- Maintained a clean, safe, and well-organized patient environment.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Laundered items, changed sheets, and made beds to keep patients' bedrooms clean.
Direct Support Professional
Residential Resource
04.2022 - 07.2022
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Certificate - Medical Billing And Coding
Bryant And Stratton College Online
Buffalo, NY08.2024
High School Diploma -
Beekmantown High School
West Chazy, NY06.2013
Skills
- Scheduling
- Clerical Support
- Data Entry
- Information Protection
- Tech-Savvy
- Verbal and written communication
Timeline
Receptionist
Lake City Primary Care
08.2023 - Current
Medical Biller
Eyecare for the Adirondacks
07.2022 - 08.2023
Direct Support Professional
Residential Resource
04.2022 - 07.2022
Direct Support Professional
Advocacy and Resource Center
06.2015 - 08.2022
Certificate - Medical Billing And Coding
Bryant And Stratton College Online
High School Diploma -
Beekmantown High School
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