Sarah Dughmush
Westchester,ohio
Summary
Dynamic professional with a strong background in healthcare and administrative roles, including impactful contributions at Cincinnati Children's Hospital. Recognized for excelling in patient safety, operations management, and optimizing service delivery through analytical thinking and effective communication. Demonstrated leadership in complex settings, driving efficiency improvements and enhancing patient experiences. Experienced Business Assistant adept at managing front office operations in high-paced dental environments, specializing in patient scheduling, insurance claims, and fostering a welcoming, efficient atmosphere. A dedicated team player and skilled communicator committed to excellence in healthcare administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Associate
Heartland Dental
Cincinnati, Ohio
03.2024 - Current
- Manage front office tasks, including answering phones, checking office mail and email, and coordinating communications with patients and insurance companies.
- Utilize Dentrix software for patient scheduling and maintaining accurate records.
- File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage details to patients.
- Schedule focus calls and insurance verifications.
- Present treatment plan preparation/presentation.
- Conducted follow-ups on account audits.
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Generated purchase orders for office supplies as needed.
- Attended events on behalf of the organization when necessary.
- Analyzed financial data to support budgeting and financial planning processes.
Patient Escort/Clinical Assistance
Cincinnati Children's Hospital
Cincinnati, Ohio
01.2022 - 01.2024
- Performing routine maintenance on respiratory therapy equipment and ensuring it is in good working condition
- Preparing and setting up respiratory therapy equipment, such as oxygen delivery systems, ventilators, and nebulizers, for use in patient treatment
- Replace empty oxygen canisters with new ones
- Adhering to infection control protocols and ensuring that all equipment and surfaces are properly cleaned and sanitized
- Assisting patients in getting in and out of beds or chairs, ensuring they are comfortable and properly positioned during transport
- Interacting with patients in a friendly and compassionate manner, addressing their concerns, and providing reassurance during transport
- Providing exceptional customer service to patients and their families, addressing any questions or concerns they may have
Care Giver
Nannying
02.2019 - 11.2021
- Conducted daily tasks as a caregiver for the family.
- Enhanced leadership and management skills through educating children.
- Managed household functions, including light housekeeping, laundry, bed-making, and cleaning.
- Performed additional duties as assigned.
- Administered prescribed medications on a timely basis following care plan instructions.
- drove to shop for groceries, attend doctor appointments, and run errands.
Education
healthcare management -
University of Cincinnati
Cincinnati, OH05-2025
Physician Practice Certificate -
University of Cincinnati
Cincinnati, OH05-2025
High School Diploma -
Anderson High School
Cincinnati, OH05-2018
Skills
- Analytic Thinking
- Communication
- Leadership
- Analytical Problem Solving
- Eagerness to Learn
- Customer service
- Professional Networking
- Social media marketing expertise
- Insurance verification
- Operations management
- Patient safety
- Healthcare regulations
Certification
- CNA Certification
- CPR Certified
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Business Associate
Heartland Dental
03.2024 - Current
Patient Escort/Clinical Assistance
Cincinnati Children's Hospital
01.2022 - 01.2024
Care Giver
Nannying
02.2019 - 11.2021
healthcare management -
University of Cincinnati
Physician Practice Certificate -
University of Cincinnati
High School Diploma -
Anderson High School
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