Sarah Eby, PCIP
Cumming,GA
Summary
Dedicated Payment Acceptance Operations Manager with four years experience in the financial technology industry. Currently specialized in PCI Compliance Management and application ownership. Fluent in Payment Operations, with an expertise in cross-platform joint ventures, product implementation, and data analysis. Proven ability to streamline processes, enhance operational efficiency, and collaborate with cross-functional teams to deliver innovative payment solutions. Skilled in assisting merchants with gateway setup and troubleshooting, ensuring seamless integration and optimal performance. Strong communicator and collaborator adept at building and maintaining meaningful business relationships. Comfortable with mitigating conflict and adjusting deliverables to meet business needs. Experienced in Agile methodologies and eager to leverage skills in stakeholder management.
Overview
14
14
years of professional experience
Work History
Operations Management - Risk/PCI Compliance
Fiserv
Alpharetta, GA
01.2024 - Current
- Led strategic initiatives, ensuring timely delivery within budget and scope, while meeting quality standards and improving project efficiency, including maintenance and continuous enhancements to the PCI Security Tracking and Reporting tool.
- Collaborated with internal and external teams through workshops, planning sessions, interviews, and regular meetings to define and document business requirements for PCI Rapid Comply Security Portal for merchant PCI validation.
- Served as primary point of contact for development team, clarifying requirements, clearing both User Stories and Epics via Jira and Confluence to ensure alignment with new compliance and reporting procedures.
- Maintained product backlogs while delivering regular project status updates and metrics to senior leadership, enabling transparency, and supporting data-driven decision-making.
- Determined key success factors, risk factors, and mitigation/remediation strategies for a portfolio of projects by developing and executing a risk management plan to identify, assess, prioritize, and manage risks.
- Identified, analyzed, tracked, and executed enhancements to Cardpointe payment gateway Virtual Terminal, Hosted Payment Page and Communicated solutions to customers of Payment Acceptance Gateway.
- Generated reporting and perform data analysis for Third Party Processing agencies.
- Team Owner for Alteryx/UiPath (business unit manual process automation initiatives).
- Troubleshooting for Merchant Hierarchy level chaining and product code discrepancies for major Retail/QSR/Government Merchants.
- Assessed/reviewed PCI documentation and data flow models for 4.0/4.0.1 new policies and procedures.
Client Support Analyst, PCI DSS/Payment Acceptance
Fiserv, Inc.
Alpharetta, GA
05.2022 - 01.2024
- Diagnosed user experience discrepancies.
- Communicated solutions to customers of Fiserv’s Payment Acceptance Gateway.
- Resolved technical escalations and advanced critical inquiries to business clients and agents.
- Maintained strict service level agreements on system updates and inquiries.
- Utilized high-end software platforms to modulate client data within a vast company database.
- Developed methodologies for workflow, accelerating turnaround for assigned workloads.
- Coordinated user perspective updates based on feedback, increasing client satisfaction.
- Maintained and dutifully safeguarded sensitive information, including PII, and FII.
Aviation Electronics Technician
United States Marine Corps
Jacksonville, NC
08.2011 - 11.2016
- Maintained critical aircraft electronic components for unit and mission readiness.
- Charged with the coordination and quality control of the technical publication system.
- Demonstrated leadership through implementing improvements to work processes.
- Tasked with the instruction of new processes to subordinates.
- Interpreted schematics, blueprints, diagrams, and technical manuals.
- Documented findings from periodic inspections and submitted reports to leadership.
- Provided technical support to pilots regarding use of onboard electronic equipment during flights.
Education
PCIP - Data Security Standard
Payment Card Industry Security Standards Council
05-2024
Bachelor of Science -
University Of North Georgia
Dahlonega, GA07-2022
Associate of Arts -
Coastal Carolina Community College
Jacksonville, NC05.2019
Skills
- Payment Acceptance
- Payment Framework
- Payment Gateway
- Logistics management
- Product Implementation
- Joint Venture Management
- Process Documentation
- Roadmap Development
- Alteryx Data Analysis
- Automation Tools
Timeline
Operations Management - Risk/PCI Compliance
Fiserv
01.2024 - Current
Client Support Analyst, PCI DSS/Payment Acceptance
Fiserv, Inc.
05.2022 - 01.2024
Aviation Electronics Technician
United States Marine Corps
08.2011 - 11.2016
Bachelor of Science -
University Of North Georgia
Associate of Arts -
Coastal Carolina Community College
PCIP - Data Security Standard
Payment Card Industry Security Standards Council
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