Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Sarah Edwards

Ward,AR

Summary

Dynamic LTL Logistics Support Analyst at Priority1 Inc, adept at resolving complex shipment issues and enhancing customer engagement. Proven track record in logistics claims management and relationship building, delivering exceptional service while maintaining confidentiality. Recognized for strong problem-solving abilities and a commitment to excellence in customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

LTL Logistics Support Analyst

Priority1 Inc
Little Rock, AR
04.2023 - Current
  • Resolved shipment issues identifying solutions and providing support by phone, email and desktop sharing.
  • Responded to phone and email questions and concerns, resolving over Logistics issues daily.
  • Documented and tracked shipments in system, updating details for repeat support requests.
  • Set up LTL shipments
  • Supported outside sales agents with their Customer Books

Family Babysitter

Rachel Wheeler
Sherwood, AR
05.2011 - Current
  • Used appliances, equipment and vehicles correctly at all times.
  • Escorted children on outings and trips to local parks and zoos.
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
  • Read stories to the children and taught them painting, drawing and crafts.

Claims Analyst

Priority1 Inc
Little Rock, AR
11.2022 - 04.2023
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • Followed all company procedures to keep data confidential.
  • Gathered proper documentation and data to prepare claims for submission.
  • Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
  • Investigated claim and settlement deals and reviewed coverage determinations.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Input claim information and payments into company database.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Reduced loss ratios through fair and prompt processing of claims.

Social Media Marketer

ItWorks Global
Sherwood, AR
07.2020 - 01.2023
  • Generated ideas and innovated social media marketing strategies for different brands and platforms.
  • Created and published news and promotional content to increase fan engagement and channel growth.
  • Prepared professional, on-point and brand-specific copy for diverse platforms and target audiences.
  • Utilized graphic design software to prepare storyboards and mock-ups.

Teller

Centennial Bank
Mayflower, AR
07.2022 - 11.2022
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Adhered to financial services security and audit procedures.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Directed specific questions to appropriate branch personnel.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Received and counted daily inventories of cash, drafts and checks.
  • Identified transaction errors when debits and credits did not balance.
  • Performed special services for customers, ordering bank cards and checks.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Verified amounts and integrity of every check or funds transfer.

Beauty Advisor

Sally's Beauty Supply
North Little Rock, AR
09.2020 - 03.2021
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Finalized purchases and processed payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Alleviated product theft by maintaining sales floor and shopper awareness.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Exchanged merchandise for customers and accepted returns.

Teaching Assistant

Pediatrics Plus
Sherwood, AR
06.2019 - 07.2020
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Supervised children and participated with children in activities.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Instructed and monitored students in use and care of equipment and materials.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.

Babysitter

Kelli Beard
Sherwood, AR
06.2018 - 08.2018
  • Provided healthy and nutritious snacks and meals according to individual needs.
  • Read stories to the children and taught them painting, drawing and crafts.

Babysitting

Hannah Kellett
Jacksonville, AR
05.2018 - 08.2018
  • 4 years childcare experience.
  • Read stories to the children and taught them painting, drawing and crafts.

Cashier Food Prep

Candy's Snowcones
Sherwood, AR
05.2017 - 08.2017
  • Stocked and maintained silverware, linens and condiments.
  • Recorded orders and partnered with 1 team members to serve food and beverages.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Executed cash transactions quickly and accurately.
  • cleaned sinks and counters and mopped floor after close.
  • Made snow cones.
  • opened up stand shut down at night.

Education

Certificate of Technical Studies - Pharmacy Technician

Martinsburg College
Martinsburg, WV
05-2025

High School Diploma -

Calvary Academy
North Little Rock, AR
2019

Some College (No Degree) -

Pulaski Technical College
North Little Rock, AR

Skills

  • Reliability and trustworthiness
  • Customer service
  • Inventory management
  • Problem solving
  • Customer engagement
  • Empathy and patience
  • Incoming call management
  • Positive attitude
  • Conflict resolution
  • Team management
  • Relationship building
  • Basic mathematics
  • Microsoft Office proficiency
  • Computer literacy
  • Planning and organization
  • Organizational skills
  • Strong work ethic
  • Critical thinking
  • Customer service excellence
  • Problem resolution strategies
  • Cake and pastry decoration
  • Point of sale systems
  • Eagerness to learn
  • Punctuality and reliability
  • Supply restocking management
  • Product display techniques
  • Attention to detail
  • Third-party logistics expertise
  • Logistics claims management
  • Special education knowledge

Affiliations

  • Chick-Fil-A Leadership Program
  • Church Ambassador Program
  • ProPresenter Experienced

Accomplishments

  • The President's Award for Educational Excellence (Silver & Gold Seal)

Certification

  • Pharmacy Technician Certification

Timeline

LTL Logistics Support Analyst

Priority1 Inc
04.2023 - Current

Claims Analyst

Priority1 Inc
11.2022 - 04.2023

Teller

Centennial Bank
07.2022 - 11.2022

Beauty Advisor

Sally's Beauty Supply
09.2020 - 03.2021

Social Media Marketer

ItWorks Global
07.2020 - 01.2023

Teaching Assistant

Pediatrics Plus
06.2019 - 07.2020

Babysitter

Kelli Beard
06.2018 - 08.2018

Babysitting

Hannah Kellett
05.2018 - 08.2018

Cashier Food Prep

Candy's Snowcones
05.2017 - 08.2017

Family Babysitter

Rachel Wheeler
05.2011 - Current

Certificate of Technical Studies - Pharmacy Technician

Martinsburg College

High School Diploma -

Calvary Academy

Some College (No Degree) -

Pulaski Technical College

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