SARAH EMMETT
Waxahachie
Summary
Experienced Customer Service Representative with a proven track record of resolving customer needs and providing exceptional service. Excels in fast-paced and ever-changing environments, adept at adapting to new situations. Recognized for both independent and collaborative work styles, consistently delivering outstanding results. Passionate about cultivating strong customer relationships, driving brand loyalty, and enhancing customer engagement. Skilled in handling customer interactions and promptly resolving issues through effective communication and empathy. Demonstrated ability to maintain high levels of customer satisfaction and foster long-term loyalty.
Overview
7
7
years of professional experience
Work History
Seasonal Customer Service Representative
Omaha Steaks
10.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Participated in training programs to enhance product knowledge and customer service skills.
Business to Business Customer Representative
Willam Sanoma
01.2021 - 01.2022
- Fulfilled all administrative duties and exceeded productivity expectations
- Conducted order research and composed reports on inquiries received for company distribution
- Exceeded customer delivery expectations and consistently maintained the highest levels of service for our customers
- Answered and redirected incoming calls, ensuring all department paperwork was completed accurately and timely
- Perform a variety of job functions using the following systems: MS Office Suite (Word, Excel, Access, and Outlook) and OMS
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Cashier and Customer Care
Jason’s Deli
01.2018 - 01.2019
- Provided out-of-this-world customer service for online and restaurant guests
- Successfully juggled online, phone catering, and in-restaurant orders
- Responsible for following work processes and procedures and keeping work and dining area clean
- Kept track of and labeled orders as they were completed, rang up customers in the POS, took phone orders, and managed online orders
Cashier and Customer Care
Plada Italian Street Food
01.2016 - 01.2017
- Welcomed guests and provided menus and a great first impression to ensure they enjoyed their dining experience
- Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
- Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests, if appropriate
- Operate cash registers to accept payments for retail items and carry-out orders
Education
Degree Pending - Radio And Television Broadcasting
Tarrant County College
01.2022
High School - undefined
Byron Nelson High School
01.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Order processing
- Team development
- Customer relationship management (CRM)
Awards
Texas Journalism Award, Magna Cum Laude GPA4.0
Timeline
Seasonal Customer Service Representative
Omaha Steaks
10.2022 - 01.2023
Business to Business Customer Representative
Willam Sanoma
01.2021 - 01.2022
Cashier and Customer Care
Jason’s Deli
01.2018 - 01.2019
Cashier and Customer Care
Plada Italian Street Food
01.2016 - 01.2017
High School - undefined
Byron Nelson High School
Degree Pending - Radio And Television Broadcasting
Tarrant County College
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