Sarah Espinoza
Chicago,IL
Summary
Phlebotomy and customer service professional with a background in patient support, specimen handling, and accurate documentation. Uses bilingual communication, infection control practices, and dependable teamwork to help create efficient, comfortable experiences in clinical and service settings.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Alverno Laboratory
Chicago, Illinois
08.2026 - Current
- Prepared and labeled specimens for laboratory analysis to ensure accurate processing.
- Provided comfort to patients to alleviate anxiety during medical processes.
- Located suitable veins for puncture, collected blood using order of draw vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled specimens accurately and transported samples to laboratory processing areas.
- Followed infection control procedures.
- Calmed anxious patients during blood draws and supported comfortable collection experience.
- Coordinated with nurses and laboratory teams to manage daily specimen workflows.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from adult, geriatric, and special needs patients in a hospital setting.
Overnight Grocery Team Member
Whole Foods
11.2024 - 07.2026
- Stocked shelves with products to improve availability.
- Improved store appearance by keeping aisles clean, uncluttered, and well-stocked.
- Unloaded product items from a truck, broke down pallets, loaded U-boats with proper produce items for placement.
- Monitored expiration dates on perishable items, reducing waste through timely removal of outdated products.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Maintained organization of store displays, ensuring appealing presentation of merchandise.
- Helped train new employees on operational procedures, fostering a collaborative work environment.
E-Commerce Specialist
Margolin Shoes and Apparel Inc.
10.2015 - 09.2024
- Created, published and managed over 50 new product listings each day on multiple e-commerce platforms to expand inventory and enhance visibility for sales.
- Carefully assessed customer buying trends, providing pricing and stocking adjustments as needed to maintain profitability and revenue.
- Supervised, leveraged marketing and merchandised branding across platforms such as eBay, Shopify and Walmart.
- Corresponded with customers to address questions or complaints about products, policies or shipping methods.
- Maintained knowledge of company products, services and promotions.
- Reviewed orders daily to ensure orders were shipped on time.
- Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
- Oversee and trained new employees.
Education
High School Diploma -
Washington Park High School
Racine, WI06-2006
Certified Phlebotomy Technician (CPT) - Phlebotomy
Chicago School of Phlebotomy
Naperville, IL05-2026
Some College (No Degree) - Graphic Design
Gateway Technical College
Racine, WISkills
- Certified Phlebotomist Technician (CPT)
- CPR/BLS Trained & Certified
- Powered Industrial Truck (PIT) Certificate
- State Food Safety Food Handler Certificate
- Bilingual (Spanish)
- Excellent Communication
- Teamwork and collaboration
- Attention to detail
- HIPAA knowledge
- Problem solving
- Infection control
- Customer service in all settings
- Pallet jack operation
Timeline
Phlebotomist
Alverno Laboratory
08.2026 - Current
Overnight Grocery Team Member
Whole Foods
11.2024 - 07.2026
E-Commerce Specialist
Margolin Shoes and Apparel Inc.
10.2015 - 09.2024
High School Diploma -
Washington Park High School
Certified Phlebotomy Technician (CPT) - Phlebotomy
Chicago School of Phlebotomy
Some College (No Degree) - Graphic Design
Gateway Technical College