Sarah E. Stone
Pattison
Summary
Dynamic Team Leader at Blueprint Advancement with a proven track record in employee training and development. Skilled in problem-solving and relationship cultivation, I successfully aligned training programs with company goals, enhancing productivity and engagement. My leadership and attention to detail have consistently driven team success and improved operational efficiency.
Overview
17
17
years of professional experience
Work History
Team Leader
Blueprint Advancement
Pattison
05.2023 - Current
- Collaborated with management to align training with company goals and culture.
- Developed instructional materials using multimedia tools for engaging learning experiences.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed training programs to support employee development and engagement.
- Cultivated relationships with donors to secure ongoing financial contributions.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
Inside Sales Representative
Angi Ads
Denver
09.2022 - 12.2022
- I made hundreds of calls a day to contractors, listening to their grievances and offering solutions by selling them ad space on the Angi website and helping them get set up in the system.
- Met and exceeded call and talk time daily requirements in order to help my team meet daily and pay period sales goals.
Renewals Specialist
Carahsoft Technologies
Reston
09.2018 - 03.2022
- I monitored and forwarded hundreds of renewal opportunity emails daily, proactively requested and checked back on numerous pricing requests from multiple vendor reps weekly, while building proactive quotes for multiple team reps simultaneously.
- Constantly updated any inaccurate past, current and future tagging or missing information in the CRM system.
- Maintained constant communication with my team lead that drastically adjusted our proactive renewals process periodically for efficiency.
Sales Rep
Universal Pricing Co.
Brookshire
01.2009 - 03.2022
- I was responsible for generating leads as well as contacting our current customers at regular intervals to retain existing business while attempting to generate new leads.
Server
Pier 36
Fulshear
07.2018 - 10.2021
- I served each table with excellent service along with recommending wines and other adult beverages paired other options like appetizers and dessert to increase my sales and their dining experience.
- I made sure the guest received great service and tasty food to guarantee a repeat customer.
- I was also responsible for training new-hires to the owner's expectations and stepping in as dishwasher or bar-back when needed.
Head Server
Essence House Cafe
Fulshear
01.2018 - 07.2018
- I was responsible for the front of house area, encouraging and training the other servers how to be attentive and anticipate the guest's needs to ensure an enjoyable dining experience while offering add-ons to enhance their meals.
- I also handled any discrepancies or complaints so that the guests were pleased with their experience at our establishment.
Server
Denny's
Brookshire
11.2015 - 01.2018
- I took great care of our guests from start to finish and made sure they were completely satisfied with their dining experience while meeting and exceeding sales goals.
- I received employee of the month due to high sales.
Service Writer/Night Time Manager
Boss Shop
Brookshire
04.2009 - 03.2010
- I took inventory of tires and parts every evening.
- Wrote up work orders for customers and up sold parts and tires for semi trucks.
- Managed at team of 4-5 technicians during the evening shift and maintained paperwork for bookkeeping.
- Drove the forklift moving stacks of tires everyday.
Education
Major in Criminal Justice - Criminal Justice, Psychology
Houston Community College
Houston, TX01.2006
Certificate of High School Equivalency -
James E. Taylor High School
Katy, TX01.2004
Skills
- Problem solving and critical thinking
- Interpersonal communication
- QuickBooks and Microsoft Office
- Independent work and task management
- Team building and coaching
- Employee training and development
- Customer relationship management
- Conflict resolution
- Time management and adaptability
- Project management
- Call center operations
- Relationship cultivation
- Leadership skills
- Attention to detail
References
Available upon request.
Timeline
Team Leader
Blueprint Advancement
05.2023 - Current
Inside Sales Representative
Angi Ads
09.2022 - 12.2022
Renewals Specialist
Carahsoft Technologies
09.2018 - 03.2022
Server
Pier 36
07.2018 - 10.2021
Head Server
Essence House Cafe
01.2018 - 07.2018
Server
Denny's
11.2015 - 01.2018
Service Writer/Night Time Manager
Boss Shop
04.2009 - 03.2010
Sales Rep
Universal Pricing Co.
01.2009 - 03.2022
Major in Criminal Justice - Criminal Justice, Psychology
Houston Community College
Certificate of High School Equivalency -
James E. Taylor High School