Sarah Fannon
Austin
Summary
Dynamic and results-oriented professional with a proven track record in customer service and animal care, notably at Austin Pets Alive and Oz Taphouse. Skilled in teamwork, critical thinking, and problem-solving, ensuring high-quality outcomes in fast-paced environments. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional work ethic and integrity. Prepared to leverage these skills to contribute effectively in new professional setting
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Server
Oz. Taphouse
01.2022 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Lake Travis Pizza
08.2021 - 12.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Ross Dress for Less
06.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Psychology
Austin Community College
Austin, TX12-2022
Skills
- Work ethic and integrity
- Exceptional customer service
- Teamwork and collaboration
- Animal care
- Kennel care
- Computer skills
- Flexible and adaptable
- Problem-solving
- Critical thinking
Certification
- Alcohol Seller/Server License/Certification- State Liquor Control Board or equivalent authority.
- Food Handler's Permit/License- County or city public health departments.
Timeline
Hostess/Server
Oz. Taphouse
01.2022 - Current
Cashier
Lake Travis Pizza
08.2021 - 12.2021
Sales Associate
Ross Dress for Less
06.2021 - 07.2021
- Alcohol Seller/Server License/Certification- State Liquor Control Board or equivalent authority.
- Food Handler's Permit/License- County or city public health departments.
Associate of Arts - Psychology
Austin Community College
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