Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Ferreira

Myrtle Beach,SC

Summary

Driven professional with a proven track record at Minuteman, enhancing customer satisfaction and streamlining operations. Expert in staff training and development, coupled with exceptional money handling skills, achieved significant improvements in team performance and financial accuracy. Demonstrates strong project management and customer relations abilities, ensuring operational excellence and business growth.

Overview

26
26
years of professional experience

Work History

Assistant Manager

Minuteman
04.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.

Shift Manager

Scotchman
09.2017 - 04.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

    • Human Resources Assistant

    United States Naval Service
    10.1998 - 09.2017
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.

    • Education

    Bachelor Of Administration - Human Resources Management

    Strayer University
    Hampton, VA
    09.2017

    Skills

    • Money Handling
    • Customer Relations
    • Team motivation
    • Product and service knowledge
    • Staff Training and Development
    • Employee Scheduling
    • Marketing knowledge
    • Project Management
    • Business Administration

    Timeline

    Assistant Manager

    Minuteman
    04.2020 - Current

    Shift Manager

    Scotchman
    09.2017 - 04.2020

    Human Resources Assistant

    United States Naval Service
    10.1998 - 09.2017

    Bachelor Of Administration - Human Resources Management

    Strayer University

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    Sarah Ferreira