Sarah Finch
Henderson,TX
Summary
Experienced customer service professional with a proven track record in fast-paced environments. Possesses exceptional problem-solving skills and strong organizational, analytical, and interpersonal abilities. A natural leader with a strong work ethic, consistently achieving efficient resolution of challenges and fostering positive team dynamics. Authorized to work in the US for any employer, I am a valuable asset to any organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Patriot Mobile
07.2023 - Current
- Developed and implemented quality assurance standards, policies, and procedures to align with industry and company requirements
- Monitored processes and performance to identify gaps and ensure adherence to service standards
- Analyzed performance metrics and prepared actionable reports with recommendations for leadership
- Provided coaching to agents, promoting one-call resolution and enhanced member engagement
- Stayed updated on industry trends and company product knowledge to ensure compliance and effective service
Member Service Agent
Patriot Mobile
01.2023 - 07.2023
- Conducted inbound and outbound calls to assist members with account activations, troubleshooting, and billing inquiries
- Resolved technical issues and provided timely updates through email correspondence
- Adhered to quality service standards and demonstrated empathy and professionalism during all interactions
Sales Representative
Direct Fairways
02.2022 - 05.2023
- Conducted 300–500 calls daily, achieving weekly sales goals for small business advertising on brochures
- Identified leads, educated customers, and negotiated pricing to close sales effectively
Server
Pinon Café
11.2021 - 02.2022
- Provided excellent guest service, ensured cleanliness, and upsold menu items to enhance the customer experience
Customer Service Representative
McKesson
02.2018 - 02.2019
- Managed incoming/outgoing calls, emails, and faxes to coordinate patient lab results with healthcare providers
- Ensured compliance with HIPAA guidelines while delivering fast, accurate service
Technical Support Representative
DISH
02.2017 - 12.2018
- Assisted customers with technical troubleshooting, remote navigation, and scheduling repairs or installations
- Maintained accurate records and provided efficient, solution-oriented service
Retail Associate
Walmart Supercenter
01.2012 - 01.2014
- Organized and stocked merchandise, operated cash registers, and maintained aisle cleanliness
- Prepared food in the deli and ensured quality standards were met
Server
Famous Sam’s Bar and Grill
07.2009 - 02.2011
- Delivered exceptional service in both bar and dining areas, trained new servers, and upsold menu items
Education
High School Diploma -
Payson, AZ01.2009
Skills
- Customer Service
- Technical Troubleshooting
- Sales & Upselling
- Multi-line Phone Systems
- Microsoft Office
- Organization & Time Management
Certification
Food Handlers Certificate
Attributes
- Honest and Punctual
- Strong Work Ethic
- Team Player
- High Integrity
- Fast Learner
Timeline
Quality Assurance Specialist
Patriot Mobile
07.2023 - Current
Member Service Agent
Patriot Mobile
01.2023 - 07.2023
Sales Representative
Direct Fairways
02.2022 - 05.2023
Server
Pinon Café
11.2021 - 02.2022
Customer Service Representative
McKesson
02.2018 - 02.2019
Technical Support Representative
DISH
02.2017 - 12.2018
Retail Associate
Walmart Supercenter
01.2012 - 01.2014
Server
Famous Sam’s Bar and Grill
07.2009 - 02.2011
Food Handlers Certificate
High School Diploma -
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