Sarah Fisher
Queen Creek,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CSR - Government Programs
PacificSource Health Plans
12.2019 - 06.2021
- Discussed plan benefits with members, Assisted providers in finding and settling claims, Initiated authorizations for care
Cashier/Cashier Assistant
Costco Wholesale
02.2019 - 10.2019
- Cashier, Maintained general cleanliness of front end, Closing duties, restocking, cleaning etc., Supported cashier during various promotions, Cross trained in membership
Account Assistant
Propel Insurance
10.2018 - 01.2019
- Project coordination, Regulatory compliance, Customer service, Exceptional communication skills, Manage various pieces of the renewal process, Prepare compliance notices, Prepare plan proposals, Shop various insurers, Maintain proper records
Administrative Assistant
Farmers Insurance District Office
12.2016 - 09.2018
- Worked directly with the District Manager of Farmers Insurance, where we oversaw 35+ insurance agents
- Utilize resources to help agents with various needs including transferring policies between agents, servicing policies and taking payments
- Responsible for payroll, organizing district events, managing supplies and ordering, processing mail, maintaining records, running various reports
- Recruiting new agents, scheduling interviews and initiating background checks
- This position has required me to be proficient in many different internal systems as well as excel and word
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Assisted with event planning, including associated travel and logistical arrangements
Customer Service Specialist - Government Programs
Regence Blue Cross Blue Shield of Oregon, Cambia Health Solutions
08.2015 - 11.2016
- Discuss with our members via telephone their benefits, Monitor insurance claims to ensure they are settled equitably for both the member and the insurer, Process payments and locate providers for member's specific needs
- Ensure that member's issues are resolved and provide them with excellent customer service
Customer Service
JC Penney
12.2012 - 03.2015
- Provided excellent customer service by engaging with my customers and ensuring they find what they are looking for, in the store and/or online
- Maintain my department core standards, exceeded the company expectation for obtaining JC Penney credit card applications as well as assisting with final purchase
- Trained and served as a peer coach for new sales associates
- Prepared merchandise for distribution and placement across sales floor
- Accepted and processed returns.
Nail Technician/Independent Contractor
Passions For Hair and Spa
05.2000 - 07.2014
- As the owner of my own business for 14 years I was responsible for building and maintaining my clientele by providing exceptional salon services as well as excellent customer service
- I was responsible for staying up to date with the Board of Barbering and Cosmetology requirements as well as keeping my own financial records.
Education
Rogue Community College
Medford, ORSanta Rosa Junior College
Santa Rosa, CAAssociate of Applied Science - Nursing
Central Arizona College - Nursing Program
Coolidge, AZ05.2025
Healdsburg High School
Healdsburg, CA01.1997
Certification
- Nail Technician, California #M211701, 1999 - Present
- Licensed Nurse Assistant, Arizona #275929
Timeline
CSR - Government Programs
PacificSource Health Plans
12.2019 - 06.2021
Cashier/Cashier Assistant
Costco Wholesale
02.2019 - 10.2019
Account Assistant
Propel Insurance
10.2018 - 01.2019
Administrative Assistant
Farmers Insurance District Office
12.2016 - 09.2018
Customer Service Specialist - Government Programs
Regence Blue Cross Blue Shield of Oregon, Cambia Health Solutions
08.2015 - 11.2016
Customer Service
JC Penney
12.2012 - 03.2015
Nail Technician/Independent Contractor
Passions For Hair and Spa
05.2000 - 07.2014
Rogue Community College
Santa Rosa Junior College
Associate of Applied Science - Nursing
Central Arizona College - Nursing Program
Healdsburg High School
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