Sarah Fisher
Phoenixville,PA
Summary
Professional in business operations with broad experience in optimizing workflows and enhancing productivity. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in process improvement, project management, and strategic planning. Reliable and driven, with excellent problem-solving abilities and analytical mindset.
Overview
6
6
years of professional experience
Work History
Sr. Business Operations Associate
Numerator
08.2023 - Current
- Act as a trusted partner to leadership, providing detailed analysis, guidance, and solutions for our core business units
- Builds custom financial and operational reports for various business units using data visualization tools, enhancing visibility and efficiency, resulting in notable increases in revenue recognition.
- Conducts operational reviews for commercial contracts and identifies changes needed to support clean and feasible scopes of work for smooth contract execution.
- Lead and manage major projects from initiation to completion, effectively guiding and mentoring junior colleagues, proactively solving challenges, and consistently meeting all deadlines
- Maintains business-critical systems, provisioning and decommissioning access to our core Insights platform, and assigns resources for service engagements
Customer Operations Analyst
Numerator
11.2021 - 08.2023
- Acted as primary point of contact for entire professional services organization (consulting and survey research), facilitating project management in and providing guidance and best practices throughout the employee lifecycle
- Built and maintained dashboards and KPI reporting across the broader customer team.
- Evaluated, organized, and managed subscription and ad-hoc projects in Salesforce and Open Air to ensure feasibility, timely deliverables, and revenue recognition
- Generated weekly and monthly reports to identify project status and trends, customer impact, and ROI
Sales & Marketing Coordinator
Bulbrite Industries Inc.
12.2020 - 11.2021
- Spearheaded company's market research to analyze brand positioning and consumer insights for lighting company's B2B and B2C consumers.
- Acted as Marketing Team's project manager - maintaining marketing deliverables calendar, assigning team tasks in Asana Project Management Software, and facilitating cross-functional team discussions
- Performed product trend and consumer research to recognize industry trends and behaviors and identify ways to maximize our consumer experience
- Presented monthly insights report to Leadership to inform business reviews and identify growth opportunities.
- Reviewed marketing copy and packaging artwork
- Created a content editorial calendar and managed the company's Instagram and Facebook account.
Customer Service Representative
Bulbrite Industries Inc.
10.2018 - 12.2020
- Accurately processed customer orders and resolved issues promptly to ensure customer satisfaction and drive sales.
- Maintained customer database and issued weekly customer sales report
- Daily use of Salesforce and SAP to identify sales drivers and key business partners
- Confidently provided error-free responses to inquiries regarding product information, customer account details, and company policy through email, chat, and phone calls
Education
Bachelor of Arts - Psychology
Clark Univeristy
Worcester05-2016
Skills
- Business strategy
- Financial reporting
- Sales operations
- Microsoft and Google platforms
- Data Visualization
- Commercial Contract Review
- Platform Optimization
- Operational efficiency
- Analytical thinking
Timeline
Sr. Business Operations Associate
Numerator
08.2023 - Current
Customer Operations Analyst
Numerator
11.2021 - 08.2023
Sales & Marketing Coordinator
Bulbrite Industries Inc.
12.2020 - 11.2021
Customer Service Representative
Bulbrite Industries Inc.
10.2018 - 12.2020
Bachelor of Arts - Psychology
Clark Univeristy
Similar Profiles
Tenisha FosterTenisha Foster
Hybrid Data Analyst, Engagement Manager at NumeratorHybrid Data Analyst, Engagement Manager at Numerator
HARSHKUMAR SONIHARSHKUMAR SONI
Data Analyst at NumeratorData Analyst at Numerator
Vicente FernandezVicente Fernandez
Sr. Customer Succes Manager at NumeratorSr. Customer Succes Manager at Numerator